Governance & Communications Lead

About WebBedsLaunched in 2013, WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers, aggregates and merchandises that content in the WebBeds platform, then distributes it to its global network of travel trade buyers, who sell to the travelling public.Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue.Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.WebBeds operates globally through four geographic regions – Europe, Asia Pacific, MEA (Middle East and Africa) and Americas - with over 1,900 travel professionals working in 120 cities across 50 countries worldwide.Find out more about the WebBeds business at www.webbeds.comWebBeds is a travel brand of the Web Travel Group (ASX: WEB).Governance & Communications LeadThe role safeguards the integrity of decision‑making processes, strengthens transparency, orchestrates structured communication channels and drives high-quality employee engagement initiatives in partnership with HR.This role will translate “what we’re doing” into “what everyone understands and acts on”, reinforcing Operations readiness, alignment and consistency, enabling better performance, clarity, and connectivity across all sites and teams.In this role you will:Support and maintain Operations’ governance framework with enhanced on‑site visibility, leveraging proximity to the largest Operations population (500+ staff) to strengthen cadence, clarity, and real‑time cross‑functional alignment.Facilitate decision‑flow processes with faster validation cycles, ensuring documentation, tracking, and follow‑through benefit from direct access to the primary execution hub and broader employee base.Manage all Operations communication channels, assets, and events from the site with highest activity, improving accuracy, relevance, and feedback loops due to direct engagement with the core audience.Drive change communication packs for operational enhancements/changes, ensuring consistent cascading and adoption across sitesSupport organization of communication events (townhalls, awareness weeks, campaigns, recognition activities) taking insights from our main Operations location that hosts the highest volume of engagement initiatives, ensuring tighter coordination, budget management, and seamless execution.Actively support content creation and information gathering with improved quality inputs, benefitting from continuous on‑site insights, faster perception of awareness gaps, and close collaboration with local content design/media support.Monitor responsiveness and impact of communication and engagement initiatives with strong “voice of site” insights, reporting effectiveness metrics and action plans fort impact improvement.Articulate and coordinate staff engagement activities across sites and teams, ensuring consistent execution and alignment with Ops culture and values.Become HR preferred partner for the Operations Awards framework. Co‑develop, maintain, and continuously improve recognition initiatives.Promote a culture of transparency, recognition, and connectedness across Operations, strengthened by the enhanced synergies achieved through co‑location with the Site Engagement Lead, enabling richer, higher‑quality communication outputs.The skills we would love to see in your suitcase!Strong communication (written & verbal) skills, with the ability to simplify and articulate complex information.High‑level organizational and coordination skills, comfortable managing multiple deliverables simultaneously.Strong stakeholder management across functions, levels, and geographies.Solid analytical capability to assess engagement and communication effectiveness.Skilled in content creation, narrative building, and internal storytelling.Digital fluency with intranet / SharePoint platforms, communication tools, and digital content formats.Proactive, structured and disciplined, able to work independently and with minimal supervision.Exceptional attention to detail and quality.Collaborative mindset and ability to influence without authority.Empathy and cultural sensitivity when engaging global teams.Experi