Global Director of End-User Experience & Care

A leading ticketing platform in Saudi Arabia seeks a Director of End-User Experience & Care to design and execute a comprehensive customer care strategy. This role focuses on satisfaction, loyalty, and advocacy, overseeing customer service globally while building a high-performing team. Responsibilities include developing care KPIs, launching support systems, and ensuring seamless user experiences. Candidates should have over 10 years of experience in customer service and leadership, with a strong focus on analytics and collaboration. Fluency in English is required, Arabic or French is a plus.#J-18808-Ljbffr