General Manager

Job Title: General Manager Fulfillment OperationsDepartment: Executive LeadershipReporting To: Chief Executive OfficerLocation: UAE HeadquartersExperience Level: 18 20 YearsOversees: Fulfillment Operations Production Procurement Technology Business DevelopmentAbout the RoleThe General Manager Fulfillment Operations is a senior leadership role responsible for driving operational excellence, strategic growth and continuous improvement across all fulfillment and production operations. This individual will oversee the end‑to‑end value chain—from procurement through production to last‑mile fulfillment—ensuring customer satisfaction, cost efficiency and scalable execution across the organization’s fulfillment network.Key ResponsibilitiesStrategic & Operational LeadershipCollaborate with executive leadership to define and execute strategic goals focused on fulfillment, production and customer delivery performance.Translate business objectives into clear operational plans for fulfillment centres and production units.Monitor industry trends, market changes and logistics innovations to ensure the organization stays ahead of the curve.Fulfillment Centre & Production OversightLead the daily operations of fulfillment and production facilities ensuring timely, accurate and cost‑effective delivery of products.Implement lean practices, automation tools and process optimisation strategies to improve throughput and reduce operational waste.Manage workforce planning, equipment reliability and production scheduling to meet demand forecasts.Supply Chain & Procurement ManagementOversee procurement and vendor management strategies to ensure continuity of supply and alignment with quality standards.Drive cost‑effective sourcing initiatives, inventory control and real‑time material tracking across the supply chain.Foster strong relationships with suppliers and logistics partners to reduce lead times and enhance supply‑chain responsiveness.Technology & InnovationGuide the integration of digital tools and ERP systems across operations for improved visibility, control and decision‑making.Support automation in fulfillment and production processes to drive efficiency and scalability.Encourage a culture of continuous improvement and innovation across teams.Financial OversightOwn the operational budget for fulfillment and production functions ensuring cost control and efficiency.Monitor and report on key operational and financial metrics to the executive team.Ensure all compliance and governance protocols are met within the operational scope.Team Leadership & Culture DevelopmentBuild and lead a high‑performing operations team with clear accountability and performance standards.Promote a culture of safety, quality, collaboration and continuous learning across fulfillment centres.Mentor functional leaders and support professional development to build internal capabilities.Required CompetenciesFunctionalEnd‑to‑end fulfillment and production operations managementSupply chain planning and inventory optimisationProcurement and vendor managementLean manufacturing, 5S and operational efficiency toolsERP/warehouse management systems (e.g. Odoo or equivalent)Budget management and cost controlLeadershipStrategic execution and operational alignmentDecision‑making under pressure and adaptive leadershipStrong people management and cross‑functional collaborationChange management and continuous improvement mindsetPreferred QualificationsMasters Degree in Supply Chain, Business Administration, Industrial Engineering or related fields18‑20 years of leadership experience in operations, fulfillment, logistics or manufacturing environmentsExperience in high‑volume multi‑site fulfillment or production operationsFamiliarity with regional logistics networks and compliance standardsCertifications in Lean Six Sigma, PMP or related operational disciplines are a plusSummaryThis role is central to driving operational excellence and scaling the fulfilment capabilities of the organization. The ideal candidate will be a decisive, systems‑driven leader with hands‑on experience in high‑performance operations environments.#J-18808-Ljbffr