Front Office Supervisor

Novotel & Adagio Premium Dubai Al Barsha is seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.Supervise and direct Guest Service Agents ensuring adherence to hotel standards and guidelinesGreet guests manage check-ins respond to requests and handle account settlements with a focus on personalized serviceMonitor and maintain appropriate standards of conduct among team membersAssist in controlling and maintaining staffing records including overtime vacations and personal daysReport operational defects and guest-related issues to management promptlyConduct and oversee training and cross-training initiatives within the departmentPromote hotel facilities and identify opportunities to enhance guest experiences through upsellingEnsure smooth communication between shifts and departmentsResolve guest complaints and concerns efficiently and professionallyImplement and maintain front office systems and procedures to optimize efficiencyQualifications : Proven experience in a front office or customer service role preferably in the hospitality industryStrong leadership and team management skillsService-focused personality with a commitment to guest satisfactionProficiency in Opera or similar property management systemsFluency in English; additional languages are a plusExcellent problem-solving abilities and attention to detailStrong communication and interpersonal skillsAbility to work effectively in a fast-paced dynamic environmentKnowledge of hospitality industry best practices and standardsExperience in training and developing team membersAbility to multitask and prioritize effectivelyFlexibility to work various shifts including weekends and holidaysBachelors degree in Hospitality Management or related field preferred (not mandatory)Remote Work : NoEmployment Type : Full-time Key Skills ENT,Electronic Security,Access Control System,Accounting & Finance,Cardiac,Food & Beverage Experience: years Vacancy: 1