Front Office Manager

<div><h3>About the Role</h3><p>Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.</p><h3>Day-to-Day Responsibilities</h3><p>Every day is different, but you’ll mostly be:</p><ul><li>Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes</li><li>Engaging with guests to build personal relationships and remedy any complaints</li><li>Conducting regular front office inspections to ensure we’re making the right first impression</li><li>Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up‑selling at the front desk</li><li>Training team members on PBX procedures and taking the lead during an emergency or crisis</li><li>Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.</li></ul><h3>Qualifications</h3><ul><li>Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration</li><li>3 years of Front Office/Guest Service experience including management experience</li><li>Must speak fluent English.</li></ul><h3>What We Offer</h3><p>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.</p><p>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels&Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.</p><p>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.</p><p>So, join us and you’ll become part of our ever-growing global family.</p><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>#J-18808-Ljbffr