Front Office Manager

Responsibilities:Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practicesOversees group business reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference convenersReviews arrival reports and VIPs to ensure all special requirements are met or exceededConduct colleague performance evaluations on a timely basis including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment hiring training & motivation of Front Office colleagues.Controls and provides feedback on labour and operational expensesMonitoring the daily financial goals of the hotel and rooms division the financial goals of the department the LQA TrustYou and Forbes targets on a daily basisProduces yearly labour and capital budgets for Front Office Raffles Service (PBX) and Business CenterDevelops implements and maintains new incentives to motivate colleagues and maximize hotel revenueEnsures effective utilization & productivity of all colleagues through staff planning hiring scheduling & adhering to budgetQualifications:Bachelors degree in Hospitality Management or related field5 years of experience in hotel front office operations including 2 years in a managerial roleProven leadership skills with the ability to train motivate and mentor team membersExcellent customer service skills and a passion for delivering exceptional guest experiencesStrong financial acumen and experience in budgeting and revenue managementProficiency in Property Management Systems (PMS) and Microsoft Office SuiteIn-depth knowledge of front office procedures revenue management principles and industry best practicesExcellent problem-solving decision-making and conflict resolution abilitiesStrong organizational and time management skillsAbility to work flexible hours including nights weekends and holidaysFamiliarity with the local tourism industry and attractions in the Bandung areaAdaptability to changing priorities and ability to work well under pressureStrong communication and interpersonal skills to interact effectively with guests staff and managementRemote Work: NoEmployment Type: Full-time#J-18808-Ljbffr