Front Office Agent

PURPOSE OF POSITIONTo manage all activities relevant to the Front Desk such as the reception check in / out cashiering foreign exchange and assisting guest with inquiries.KEY ROLES & RESPONSIBILITIESRegister and room all guest arrivals according to established proceduresPerform check in check out and room change procedures and ensure all data are accurately entered into the hotel systemMaintain cashier float and ensure accurate daily report of all money receivedCash hotel guests personal and travelers checks and assist with currency exchangeKeep abreast of all modifications to accounting policies and proceduresAttend to guests request of using the service of safety box at all timesKnowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and also Hotels Group Loyalty programsAttend to guests complaints inquiries and requests refer problems to supervisor/Assistant Manager if he/she unable to assistIs familiar with other Raffles properties so that guest indicating any next destination on the registration card can be sold an onward booking to another Raffles propertyEnsure that the guests depart the hotel with a positive impression of hotel servicePerform the audit balances and prepare all reports for audit in an orderly fashionWhen on night shift check night report prepare morning report and prepare all necessary forms for guest arrivalsMaintain comprehensive knowledge of standard reservation proceduresMaintain exemplary department standards of behavior and appearance and attitudeEnsure front desk work area is kept clean and in an orderly state at all timesIs fully aware of the Credit policyAdhere to OH&S policies and proceduresPerform related duties and special projects assigned Qualifications : PERSONAL ATTRIBUTESStrong written and verbal communication skill in EnglishAble to develop rapport with and gain support from Colleagues and Management staffAbility to work cohesively with coworkers as part of a teamAbility to focus attention on guest needs remaining calm and courteous at all timesAbility to promote positive relations with all guests and patronsAble to exercise good judgment with difficult guestsUnderstanding and ability to work in a multicultural environmentQUALIFICATIONSPost Secondary Education or relevant qualifications in Hotel ManagementArabic or a European language capabilityEXPERIENCEMinimum 2 years Guest Relations experience preferably in a four or five star hotelAdditional Information : Raffles Dubai Sheikh Rashid Road Wafi121800 Dubai United Arab EmiratesRemote Work : NoEmployment Type : Fulltime Key Skills Abinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird Experience: years Vacancy: 1