Front Desk Manager Hilton Dubai Palm

At Hilton Dubai Palm Jumeirah a Front Desk Manager manages the activities at the hotel front desk including checkin/checkout Guest requests concierge services and promotion of inhouse activities.What will I be doingAt Hilton Dubai Palm Jumeirah as a Front Desk Manager you will oversee the front office activities between the Guest the hotel and the various hotel departments. A Front Desk Manager is responsible for supervising the activities that create the first impressions of our Guests and therefore must perform the following tasks to the highest standards:Manage Front Desk operations during your assigned shift to a consistently high standardEnsure your shift team have a current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special eventsAdvise your shift team of any special events or VIP Guests in the hotel that dayMonitor the appearance standards and performance of Team Members with an emphasis on training and teamworkMaximize sales revenues through upselling and marketing programManage Guest requests inquiries and complaints promptly and completelyMaintain the professional appearance of the Front Desk with a focus on hospitality and Guest serviceWhat are we looking forAt Hilton Dubai Palm Jumeirah a Front Desk Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:Front Office experience in the hotel leisure and/or retail sectorStrong commercial/business awareness and demonstration of sales capabilitiesCalm organized work ethic with the ability to prioritize and meet deadlinesExcellent supervisory interpersonal and communication skillsA passion for delivering exceptional levels of Guest serviceIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:A relevant supervisory/management certificate/diploma or degreeWhat will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!EOE/AA/Disabled/VeteransRequired ExperienceManager#J-18808-Ljbffr