Front Desk Agent (GermanRussian Speaker) | Waldorf Astoria Dubai Palm Jumeirah

EOE/AA/Disabled/VeteransWhat will I be doingA Front Desk Agent with Waldorf Astoria Hotels and Resorts provides reception services for guests, contributing to an overall exceptional experience from check‑in through check‑out and completing audits as required.Achieve positive outcomes from guest queries in a timely and efficient mannerEnsure an efficient reception experience for guests, including check in/out and completing audit procedures as requiredEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departmentsDemonstrate a high level of customer service at all timesAttend appropriate training courses when required and assist with the Night Teams training and development effortsDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up‑selling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyComply with hotel security, fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front‑of‑house equipment and property management systemsFollow company brand standardsAssist other departments as necessaryWhat are we looking forA Front Desk Agent serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role you should maintain the attitude, behaviors, skills and values that follow:Minimum 2-3 years of experience in a high‑end or luxury hotel or an equivalent settingProven track record of working as a Front Desk Agent or Receptionist in a fast‑paced environmentWorking knowledge in a European language is an assetPositive attitude and good communication skills, both written and verbalCommitment to delivering a high level of customer serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyExcellent grooming standardsExcellent communication and interpersonal skillsKeen eye for detail and commitment to qualityAbility to work a variety of shifts, including weekends, days, afternoons and eveningsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Luxury hospitality experience in a similar roleFluency in German or Russian (both written and spoken) is requiredWhat will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.Required Experience#J-18808-Ljbffr