Fraud case Assessment and Response Analyst

OverviewFraud Case Assessment and Response Analyst role based in Abu Dhabi. The analyst is responsible for executing initial investigations of potential fraud cases, assessing reported incidents, identifying fraudulent activities, and determining appropriate actions to mitigate risks and protect ADIB’s interests.Role PurposeThe analyst executes the initial investigation of potential fraud cases within ADIB, assesses reported incidents, identifies potentially fraudulent activities, and determines the appropriate course of action to mitigate risks and protect ADIB’s interests. The role requires a high level of expertise in fraud detection techniques, strong analytical skills, and the ability to work collaboratively with different stakeholders.Key AccountabilitiesConduct advanced fraud case assessment and response for reported incidents, assessing their credibility and potential impact on the organization.Gather and evaluate initial information including incident details, transactional data, and supporting documentation to determine the necessary course of action.Apply knowledge of fraud detection techniques, patterns, red flags, and prioritize cases for further investigation.Ensure timely and accurate documentation of fraud case assessment and response findings, decisions, and actions taken.Conduct preliminary fraud investigations and examine suspected incidents to determine root causes and provide appropriate recommendations to stakeholders.Perform efficient fraud case assessment and response functions and ensure adherence to approved policies and procedures.Strengthen fraud risk controls of the 1st and 2nd line of defense by highlighting findings based on reviews and preliminary investigations post assessment of cases.Improve service delivery and satisfaction of customers and business partners by adhering to turnaround times on processes, fraud control, and other activities without compromising on risk.Exercise due diligence while handling transactions, queries, and customer applications, identifying risk/fraudulent transactions and escalating appropriately.Provide prompt, efficient, and accurate guide/support to business units regarding fraud/suspicious cases referred to the unit while maintaining agreed service level agreements.Assist in designing and implementing the fraud case assessment and response framework and procedures to manage reviewed cases with the Unit Head.Achieve agreed performance standards and escalated fraud risks as required to the Unit Head.Engage and build trusted relationships with relevant stakeholders and management.InvestigationsParticipate in investigations of suspected fraud incidents to determine occurrence, exposure, root causes, and involved parties (internal & external). Provide appropriate recommendations to stakeholders.Ensure timely reporting of SAR/STR for incidents based on reporting mandates.Assist in maintaining an up‑to‑date fraud case assessment, response, and fraud investigation policy and procedure.Safeguard the integrity of evidence and documentation related to fraud cases.Keep abreast of improvements and developments in banking environment and fraud examination standards, procedures, and techniques.Participate in fraud investigations and examinations in line with policy, procedure, and ACFE Code of Ethics.Assist investigation team in planning investigations, document analysis, evidence gathering, and follow‑up of corrective actions.Carry out other tasks as required in consultation with the Unit Head of Fraud Case Assessment & Response and Head of Fraud Investigations.Analysis & ReportingMaintain comprehensive MIS for reviewed cases, actioned cases and suggest improvements.Design and prepare MIS and dashboards for cases to present to Unit Head and Head of Fraud Investigations for timely identification and corrective action on areas of risk.Training & DevelopmentProvide guidance and support to stakeholders regarding reported fraud cases and assessments.Conduct trainings on fraud case assessment and response case management to ensure adequate understanding and awareness throughout ADIB Group.Specialist Skills / Technical Knowledge RequiredUnderstanding of fraud risks and fraud investigation.Understanding of banking operations, products, and regulatory environment.Knowledge of retail and corporate banking Islamic products.Knowledge on market fraud trends.Ability to perform verification and risk control or risk prevention functions.Working knowledge of leading operational risk practice and regulatory requirements.Strong problem‑solving analytical, research, and quantitative skills.Computer skills (e.g., Microsoft Office Suite).Certified Fraud Examiner (CFE) is an added advantage.Excellent communication and interpersonal skills for managing stakeholders.Problem‑solving aptitude.Arabic and English proficiency.Previous ExperienceFive years of experience in the banking and financial services industry in fraud investigation, risk management, and banking operations.Require