Food and Beverage Associate

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.Job SummaryJoin Yas Water World Abu Dhabi’s vibrant Food and Beverage team and be the heart of unforgettable guest experiences. You’ll deliver exceptional service by greeting guests warmly, guiding them through menus, and ensuring every meal is served with precision and care. From upselling specialty drinks and dishes to handling complaints with grace, you’ll play a key role in driving guest satisfaction and revenue while maintaining the highest standards of cleanliness and safety. The ideal candidate brings a minimum of one year in F&B, a passion for hospitality, and strong communication skills—plus a proactive attitude to learn and adapt. Expect a dynamic environment where your teamwork, attention to detail, and commitment to excellence shape a welcoming atmosphere for guests and colleagues alike.ResponsibilitiesTo understand and adhere to all company standards, up to and including mission statements, values and standard operating procedures related to your job descriptionTo display an open body posture, helpful and cheerful attitude while communicating effectively with our guests and fellow Colleagues in order to support Miral’s Strategy and ValuesTo represent and promote Miral’s Experiences in a positive manner at all times in order to maintain a professional brand image to all concerned stakeholdersTo help collectively to achieve Department and Company objectives, action plans and key performance indicatorsTo enforce and adhere to all UAE laws, Health, Safety & Environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all Guests and ColleaguesTo engage each Guest as a unique individual and listen attentively to their requestsTo adhere to all emergency procedures, ensuring Guest safety and participate in an emergency drills and evacuations as necessaryTo greet Guests as they arrive in accordance to standard operating procedures set out by the companyTo answer questions regarding the menu and making suggestions regarding food choices by menu locationTo upsell drinks before meals, side orders that complement the main dishes, and suggesting non-alcoholic beverages or alcoholic beverages including wineTo relay food orders to the kitchen and serve courses within sequence as specified by local standard operating procedureTo conduct all restaurant opening and restaurant closing procedures according to Pre-Set Standard Operating Procedures as defined by the companyTo utilize the correct serving techniques for all types of food and beverages offered on the menu in a specific location as set out by standard operating proceduresWhen designated as a host to introduce the waiter/waitress that will be attending to the guestsTo deal with guest complaints courteously, efficiently and according to company policy and to apply guest recovery solutionsTo service tables in the restaurant area ensuring a clean and presentable environment for our guestsTo be fully aware and knowledgeable of all products sold in F&B Outlets in order to promote, suggest and up-sell products to our guests according to standard operating proceduresTo ensure the condiment stands are kept fully stocked and replenished as requiredTo clean regularly equipment, machinery and dispensers in accordance with outlet checklists and standard operating proceduresTo sweep/mop floors in the outlet as required in accordance with standard operating proceduresTo collect stock from the Warehouse and delivering to the outlet as required by team leader, supervisor or managerTo actively interact with guests and encourage them to view the restaurant menu, enticing them with offers or promotions in line with company strategyTo seat guests at the table and providing them with a menu and information about the style of serviceTo manage the waiting list should the restaurant become full to capacityTo maintain a safe and clean working environment by complying with company rules and HACCP procedures as set out in standard operating proce