Field Support Engineer (31/03/2026)

We are looking for a Field Support Engineer for one of our clients with the following details:Location: Abu Dhabi, UAEExpected Start Date: ASAPContract Duration: 1 yearQualification and Experience Required3+ years in field support or technical support roles in operational or customer-facing environmentHands‑on experience with electronic equipment, IT systems, radio communication systemsExperience in defense projects or critical infrastructure is preferredExperience in integrating and testing complex systems is a plusPreferred SkillsExperience with Linux‑based systemsKnowledge of radio communication principlesExposure to Ansible or automation tools for executing predefined tasksBasic understanding of networking, RF equipment, hardware/software integrationExcellent communication and coordination skillsExcellent analytical and reporting capabilitiesStrong ability to work both independently and as a team to solve problemsBe very reactive to solicitationsBe fluent in English languageFrench and Arabic language are a plusThe role is field‑based and requires extensive travelValid driver’s license (installation across 20 sites in UAE)Role & ResponsibilitiesSupervision and monitoringPerform day‑to‑day system supervision and monitoring of infrastructure components, COTS hardware, radio equipment and associated application software deployed on sitesPerform initial diagnosis and troubleshooting of hardware and software issuesIdentify issues requiring advanced expertise and escalated to back‑office teams with clear technical information and logsCoordinate with customer and remote support teams to ensure smooth operationsPreventive and corrective maintenance tasksCarry out preventive and corrective maintenance activities, such as replacement of faulty hardware devices or components, deployment of software updates following established proceduresSupport systems in Linux‑based environment, using established automation playbooks (Ansible)Technical support and documentationProduce incident reportsMaintain clear and accurate records of system configurations, changes and maintenance activitiesContribute to the update of procedures and manualsProvide technical support to the customerOverall Technical activities / description of requirementsPerform day‑to‑day system supervision and monitoring of infrastructure components, COTS hardware, radio equipment and associated application software deployed on sitesPerform initial diagnosis and troubleshooting of hardware and software issuesIdentify issues requiring advanced expertise and escalated to back‑office teams with clear technical information and logsCoordinate with customer and remote support teamsPreventive and corrective maintenance tasksCarry out preventive and corrective maintenance activities, such as replacement of faulty hardware devices or components, deployment of software updates following established proceduresSupport systems in Linux‑based environment, using established automation playbooks (Ansible)Technical support and documentationProduce incident reportsMaintain clear and accurate records of system configurations, changes and maintenance activitiesContribute to the update of procedures and manualsProvide technical support to the customer.LogisticsMaintain accurate inventory of deployed equipment, tools and consumablesSupport logistics for movement of equipment to/from sites, ensuring all items are accounted for and properly transported, stored and labelledTrack equipment lifecycle (installation, maintenance, return, replacement) using asset management toolIf Interested Kindly apply.#J-18808-Ljbffr