Field Services Resource & Deployment Lead

Are you passionate about leading field service operations and resource planning?Would you like to ensure the right people, skills, and logistics are in place for flawless service delivery?Join our teamBaker Hughes is a global energy technology company operating in more than 120 countries. For over a century, we have delivered innovative, reliable, and sustainable solutions. Our Field Services and Maintenance teams play a key role in ensuring customers’ equipment is maintained, repaired, and refurbished safely and efficiently, enabling longterm operational success.Partner with the bestAs a Services Team Leader – Resource Management (UAE), you will report directly to the Global Field Service Manager. In doing so you will be responsible for managing all resources and logistics required to perform service and maintenance activities at customer sites. You will oversee deployment planning, skill alignment, longrange forecasting, and ensure resource readiness to support business commitments. This role plays a critical part in service delivery, customer satisfaction, and operational excellence.The primary responsibility of the Resource Team Leader, focuses on developing competitive strategies to effectively hire, retain, develop, train, & assign skilled Field Service Engineers based on customer requirements all within our Industrial Energy Technology services business (IET).Strategically the role requires a proactive & a solid planning approach focused on analyzing the region’s Demand, understanding customer needs, developing the team’s capabilities, managing business conflicts, resolving personal issues, building a strong Health & Safety culture, to deliver the best-in-class Field service executionAs a Services Team Leader – Resource Management, you will be responsible for:Leading field resource deployment planning and execution to meet customer and business objectives.Attending weekly, daily, and Monthly review calls with the extended team (Planners, Service Mangers, Outage excellence etc.…) to support outage planning, ensure the timely fulfilment of resources on the required work scopes and establish a 1-year plan for his/her team.Interfacing with customer service managers to support issue escalation and service coordination.Developing long‑range forecasts for regional resource needs and contributing to longer‑term plans for the broader operational unit.Oversee daily operations ensuring efficiency, productivity, HSE and quality standards are consistently met.Ensure compliance with safety, quality, and regulatory requirements in all operational activities. Building a strong Health and Safety culture in line with company policies and standards.Creating and executing short‑ and long‑term resource plans based on forecasts and business commitments, including staffing, skills planning, and training development.Ensuring the right skills and necessary knowledge for the regional resource pool is maintained, to support industry standards and customer requests.Collaborating with immigration & execution teams to ensure successful site mobilizations, logistics support and timely fulfilment of customer needs (Visas, gate pass readiness, site training etc.…).Assigning training programs to meet regional demand and developing the team’s technical capabilities (Multiskilling). Build, mentor, and lead high-performing teams by promoting accountability, innovation, and professional development.Coordinating and facilitating career path planning and progression of His/her Field Service EngineersCoordinate with the tooling deployment team and manage field service engineers’ equipment that requires calibration.Implementing standardized project processes and ensuring departmental alignment with updated procedures.Partner with Engineering, HR, and other departments to ensure cross-functional alignment and operational support.Liaising with Human Resources for issues concerning retention of employees, contract renewals, exit evaluation, career opportunities, development plans and other HR related matters.Suggesting operational improvements in products, processes, and procedures.Coordinating and facilitating career path planning and progression of His/her Field Service EngineersDriving data integrity of the company’s IT tools (Salesforce database, ERP sytems , Workday etc….)Fuel your passionTo be successful in this role you will:Preferably hold a Bachelor’s degree from an accredited institution (OR a high school diploma/GED with at least 4 years of experience in Services).3+ years of experience in managing resources in a service industry, preferably Field Service.Strong background in leadership, operations and strategy doing Operations & Resource Management.Comprehensive understanding of service on site operations, management principles, fulfilment process and resource optimizationDevelop, implement, and monitor key performance indicators (KPIs) to maximize utilization and assigned hours to achieve /exceed the annual planned targetExcellent