Field Services Engineer

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints. Our solutions help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud by leveraging low‑, medium‑, and high‑energy X‑ray technology.Role OverviewInstallation, Service, and support of Rapiscan X‑RAY screening systems in the UAE/MEA region. This role will have primary responsibility for supporting all X‑ray and Trace product lines of Rapiscan systems deployed across multiple projects.ResponsibilitiesInstallation, commissioning and service support of Rapiscan’s X‑ray and Trace systems in UAE/MEA.Carry out service site surveys prior to installations and professional site reports.Fitting, system diagnosis, troubleshooting and fault finding on Detection systems & sub systems, carrying out repair, maintenance and overhaul as necessary.Documentation: Completing technical documentation including service reports, engineering change requests & inputting service data to a simple functional database; ensuring timely completion of Field Modification Instructions and Planned Maintenance, corrective repair and Service inspections documentation.Carries out all preventive and corrective maintenance works and attends all call‑outs.Detailed failure analysis activities, including investigation / reporting / resolution.Spare parts recommendations to management for different service levels or periodic service intervals.Submits service reports and non‑conformance reports as required without delay.Gives regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.Participates in other departmental ad‑hoc duties when required, including special projects.Daily interface with operators, technicians and BHS managers on equipment status issues.Adheres to all Health & Safety requirements of the company and at customer’s site.Responsible for all technical decisions and acts as focal point in case of requests or disputes.Formulates and closes a technical Incident Report; raises Change Requests/implements/ closes as required.Distributes information to team members and requests permission from stakeholders to complete planned work.Provides recommendations to improve work and ensures availability of maintained equipment.Attends technical meetings upon request.Upholds the company’s core values of Integrity, Innovation, Accountability, and Teamwork.QualificationsBSc in Electrical or Mechanical Engineering.Post‑graduate qualification in Electrical engineering is desirable.Recognised qualification in IT (Microsoft, Cisco, etc.) is a plus.Good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro‑mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline.3‑4 years of experience in field service environment; x‑ray industry highly desired.Must have knowledge of electronic and mechanical assemblies, wiring diagrams and schematics.Familiarity with test equipment (DVM) and experience with high voltage and x‑ray producing equipment preferred.Maintain clear and concise business communication proficiency, both oral and written.Detail oriented, well‑organized, and self‑motivated with strong interpersonal skills.Computer literate: competency in use of programs within MS Office Suite and aptitude for learning specialised software programs.Must be team player with ability to work under pressure in fast‑paced environment with minimal oversight.Flexible schedule based on locations’ contractual operational; non‑standard hours including on‑call, weekends and holidays required.Seniority levelMid‑Senior levelEmployment typeFull‑timeJob functionInformation TechnologyIndustriesSecurity and InvestigationsReferrals increase your chances of interviewing at Rapiscan Systems by 2x#J-18808-Ljbffr