Field Service Technician Manager

TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Bring your unique energy to our team of more than 21,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.Job PurposeThe FST Manager is responsible for ensuring that the Field Service Technician workforce is fully competent, available, and ready to be scheduled and dispatched to safely deliver high quality service operations in line with business and customer requirements.Job DescriptionOverall availability, capability, and readiness of Field Service Technicians (FSTs) to safely and effectively execute service workLine Manages the Field Service Schedulers that are responsible for scheduling and dispatching the FSTs to service jobs.Effective deployment of FST resources in line with business priorities, project requirements, and contractual commitmentsPerformance of field service operations against established KPIs, including utilization, quality, safety, and customer satisfactionCompliance of all field service activities within the assigned perimeter with internal policies, contractual obligations, and applicable laws and regulationsWorkforce planning accuracy, including short‑ and medium‑term forecasting of human and financial resource requirementsDevelopment and execution of action plans aligned to key business objectives and service growth strategiesMaintenance of strong customer, agent, and supplier relationships to support operational excellence and service deliveryContinuous improvement of field service execution models, processes, and cost efficiencyReadiness and effectiveness of the field service scheduling function, including alignment between demand, capability, and capacityCoaching, performance oversight, and effectiveness of Supervisors and Field Service Schedulers reporting into the roleLead and manage the Field Service Technician (FST) workforce to ensure continuous readiness, availability, and capability to safely execute service jobs in line with business and customer requirementsSupervise Field Service Schedulers, providing clear direction on planning, scheduling, prioritization, and escalation of field service activitiesOversee resource allocation and utilization, ensuring optimal coverage, efficiency, and alignment with project and service demandEnsure FSTs are only scheduled and dispatched to jobs for which they are competent, certified, authorized, and fit for purposeMaintain oversight of FST competency management, including assessments, certifications, re‑certifications, and authorization levelsEnsure development, execution, and tracking of individual training and development plans for all FSTs, in coordination with Technical, Training, and HSE teamsIdentify current and future skill gaps and ensure workforce capabilities evolve in line with technology, service scope, and customer needsMonitor and analyse key performance indicators, including utilization, variance, production, quality, and FNC reports, and drive corrective actions where requiredPlan and forecast human and financial resource requirements to support service delivery and business objectivesMaintain strong collaboration with Service Project Managers, Customer Service, Technical Subject‑Matter Experts, and other stakeholders to support effective service executionBuild and maintain relationships with clients, agents, and suppliers; conduct client visits as required to review operations and promote a customer‑focused service cultureEnsure all field service operations are executed in compliance with internal policies, contractual obligations, and applicable laws and regulationsDrive continuous improvement of field service processes, methods, and procedures to enhance efficiency, reduce costs, and improve service qualityManages the performance of the FST’s, continuously gathering feedback from Service Project Managers, and communicating that through the check in process with the Field Service Technicians to ensure performance to standard and implement improvements where possible.You are meant for this job if:REQUIRED KNOWLEDGE/FORMAL EDUCATION:Bachelor’s Degree in related field or combination of equivalent experience and education.REQUIRED EXPERIENCE:Strong Experience in a customer service environment (5+ years)Strong Experience in the installation of wellhead or related equipment (5+years)Strong Experience managing a large population of direct reports10 to 15 years overall work experience preferably in B2B customer services in industrial, energy, or manufacturingREQUIRED CERTIFICATE(S): N/AREQUIRED INTERPERSONAL SKILLS:Customer service skills - communication skills, strong interpersonal and problem-solving skillsREQUIRED TECH