FIELD ENGINEER L1 – UAE

WERE HIRING A DESKTOP SUPPORT FIELD ENGINEER (BAND 1) UAE!Excis is a global IT support leader driven by innovation and collaboration. We’re looking for a proactive IT Field Engineer (Desktop Support) to provide critical on‑site and remote technical support, manage hardware and software issues and ensure seamless IT operations for our client in Dubai. Join us for a rewarding career in a supportive, family‑like environment where you’ll look forward to coming to work every day.Client in 190 countries6000 Engineers200 Enterprise ClientsWe are seeking an experienced IT specialist and Desktop Support Engineer to provide essential technical support for end‑user computing. In this crucial field engineer role you will be the frontline for troubleshooting hardware, software and application issues, delivering timely and effective solutions to ensure business continuity.Key ResponsibilitiesProvide day‑to‑day local and remote desktop support, receiving inbound calls and troubleshooting issues documented in a ticketing system.Install, upgrade, support and troubleshoot Windows OS (7, 8.1, 10), Microsoft Office authorized applications, printers and computer hardware.Perform preventative maintenance and remedial repairs on desktops, laptops, printers and authorized peripheral equipment.Diagnose and resolve problems associated with network connectivity and workstation hardware/software using diagnostic tools.Work with third‑party vendors to remediate complex issues as needed and provide timely communication on issue status and resolution.Maintain accurate ticket updates for all reported incidents and facilitate resolution consistency.Mentor and assist other technicians, providing guidance and support within the team.RequirementsBachelor’s degree or equivalent in Computer Science or a related field.Minimum of 18 months to 3 years of hands‑on IT Field Engineer or Desktop Support experience.Strong knowledge of Windows OS and Microsoft Office suite.Good fundamental understanding of networks, servers and IT infrastructure.Proficiency in troubleshooting hardware, software and basic network issues.Basic knowledge of Mac operating systems is a positive.Soft Skills & QualificationsExcellent verbal and written communication skills in English (local language is a positive point).Exceptional customer service, relationship‑building and interpersonal skills.A proactive problem‑solver who can work both independently and as part of a collaborative team.BenefitsCompetitive salary (AED)Collaborative and inclusive work cultureCareer growth opportunities in a global IT environmentJoin Our Team!If you are a dedicated IT specialist and problem‑solver with strong technical skills and a passion for delivering top‑notch desktop support, we want to hear from you! Apply now to become part of a dynamic team where your expertise as a Field Engineer makes a real impact.Required SkillsBachelor’s degree or equivalent in Computer Science or a related field. Minimum of 18 months to 3 years of hands‑on IT Field Engineer or Desktop Support experience. Strong knowledge of Windows OS and Microsoft Office suite. Good fundamental understanding of networks, servers and IT infrastructure. Proficiency in troubleshooting hardware, software and basic network issues. Basic knowledge of Mac operating systems is a positive.#J-18808-Ljbffr