FBA Program Specialist UAE Nationals Only Fulfilled by Amazon MENA Stores

Are you interested in a unique opportunity to help accelerate Amazon’s Prime flywheel while developing your A to Z business understanding? Do you enjoy learning about different Amazon business types and new subsidiaries and thinking creatively about growing Amazon business while bringing joy to our customers? The MENA Fulfillment By Amazon (FBA) team is seeking a creative and passionate Program Manager to help achieve our vision to provide a world‑class fulfilment experience to our Sellers and customers in support of Amazon’s journey to become earth’s most customer‑centric company. We love to offer our customers unique world‑class experiences and we invite you to help Amazon make history!The ideal candidate is someone enthusiastic about managing challenging long‑term projects across multiple teams and cities. We are looking for an someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.The ability to thrive in a fast‑paced ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self‑starter with knowledge of program management, demonstrate strong relationship and strategic influencing skills, be experienced in large‑scale change management across functions and geographies and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering results through strong program management skills, problem‑solving skills, influencing without authority, strong ability to prioritize and a passion for customer experience.Key Job ResponsibilitiesLearn to analyze operational data and identify basic trends to support business decisionsAssist in tracking and monitoring key performance metrics to help identify areas for improvementSupport data collection and basic reporting using Excel; develop skills in SQL and other data management tools over timeHelp identify and escalat(e) operational issues to appropriate teams and track resolution progressParticipate in communications with internal teams (Fulfillment Centers Regional PMs) and external partners (Carriers, Sellers) under guidanceHelp maintain and update internal documentation and training materialsLearn Amazon’s operations processes and systems while supporting daily operational activitiesQualificationsBasic knowledge of SQLProficient in Microsoft Excel including: basic formulas, pivot tables and VLOOKUPStrong written and verbal communication skills with the ability to present information clearly and effectivelyBasic analytical skills with the ability to interpret data and metricsGood organizational skills and ability to manage multiple tasksAbility to learn and adapt in a fast‑paced environmentBachelor’s degree in Business, Engineering, Computer Science or related fieldPrevious experience in operations, logistics or data analysisPrevious experience with SQL or database management systemsKnowledge of process improvement methodologiesExperience in documentation or technical writingDemonstrated project management skills through academic or extracurricular activitiesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.#J-18808-Ljbffr