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F&B Operations Lead: Guest Experience & Training

Saadiyat Rotana Resort & Villas

Abu Dhabi, UAEAED 2,500-6,000/moToday
UAEHospitality & TourismFull Time

Skills Required

ExcelCommunicationCustomer ServiceEnglish

Job Description

Job DescriptionWe are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.Job DescriptionJob DescriptionWe are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.As an Assistant Director of Food & Beverage / Assistant Food & Beverage Manager, you are responsible to assist the Director of Food & Beverage / Food & Beverage Manager for the short and long term planning and the management of the food & beverage operations in the front and heart of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as-Monitor guest feedback in relation to service, products and promotions and review according with the Director of Food & Beverage / Food & Beverage ManagerOversee all the training activities of the Food & Beverage Department in conjunction with the Employee Development DepartmentReview and control the weekly payroll and overtime sheets for all the Food & Beverage outlets and monitor according to the budgets establishedConsult all outlet managers on operating requirements and quality standardsBe proactive during service peak times maintaining a highly visible profile in outletsConfer with the Director of Food & Beverage / Food & Beverage Manager on reports, forecasts, budget, marketing plan, festivals and special promotionsKeep abreast of competitive trends, new products and the legislation requirementsSkillsEducation, Qualifications & ExperiencesYou should be a college / university degree graduate with a minimum of two years experiences in a similar role. You must be a computer literate with effective communication skills and an excellent command of written and spoken English.Knowledge & CompetenciesThe ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies-Understanding the BusinessInfluencing OutcomesPlanning for BusinessTeam BuildingValuing DiversityLeading PeopleAdaptabilityDrive for ResultsCustomer FocusManaging OperationsJob DetailsRole Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: https://rotana.com/saadiyatrotanaresortandvillas Job Function: Customer Service Company Industry/Sector: HospitalityWhat We OfferAbout The CompanySearching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.ReportDisclaimer: is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at .#J-18808-Ljbffr