Experience Operations Director - Dubai

<div><h3>About Valtech</h3><p>At Valtech, we are reshaping the way brands connect with their customers. As a global digital innovation company, we fuse creativity, technology, and strategy to solve complex business challenges and deliver exceptional experiences.</p><h3>Job Description</h3><p>At Valtech, we are reshaping the way brands connect with their customers. As a global digital innovation company, we fuse creativity, technology, and strategy to solve complex business challenges and deliver exceptional experiences.</p><p>With over 6,500 experts in 60+ offices across 20+ countries, we are expanding our footprint in MENA with Dubai as the strategic hub. At Valtech we thrive on driving business transformation as trusted partners to the world’s most recognized brands. To our people we offer growth opportunities, a values‑driven culture, international careers and the chance to shape the future of experience.</p><h3>About The Team</h3><p>We are part of Valtech MENA, the experience innovation company, combining the uncommon to unlock a better way for people to experience the world. We work at the intersection of disciplines, cultures, and perspectives to create solutions that go beyond expectations, helping brands move ahead and lead in a digital world.</p><p>We value clarity, collaboration, and a strong respect for craft. That mindset shapes both what we create and how we work together.</p><h3>Overview</h3><p>We are looking for an Experience Operations Lead to take ownership of how experience design is delivered across projects.</p><p>This role focuses on turning strong experience direction into high quality, well structured delivery. You will ensure that ideas hold up through the realities of timelines, tools, team dynamics, and technical constraints, without losing clarity or intent.</p><p>You will define how delivery works, support teams in executing it, and ensure a consistent standard across all work.</p><h3>The role</h3><p>You are responsible for ensuring that experience design is delivered properly, consistently, and at a high level of quality.</p><p>You work from a clear experience direction and help shape how it is delivered in practice. You are not solely responsible for defining the vision, but you contribute to how it evolves through real delivery.</p><p>You create clarity where there is complexity and structure where there is ambiguity. You care about craft and about the systems that allow that craft to scale.</p><h3>What You Will Own</h3><h3>Delivery and Execution</h3><ul><li>Own the delivery of experience design work across projects and clients</li><li>Translate experience direction into clear and actionable plans</li><li>Ensure UX, UI, motion, and content outputs are consistent and high quality</li><li>Make decisions to maintain quality under real constraints</li><li>Protect the integrity of the experience through handover to engineering</li></ul><h3>Delivery Strategy and Standards</h3><ul><li>Define how experience design is delivered across projects and programs</li><li>Establish clear standards for workflows, documentation, and quality</li><li>Work closely with leadership to shape delivery approaches</li><li>Balance quality, speed, and feasibility in day to day work</li></ul><h3>Design Operations and Workflow</h3><ul><li>Establish scalable ways of working across teams and projects</li><li>Improve collaboration between design, product, and engineering</li><li>Define and apply documentation standards that teams can follow</li><li>Support delivery across geographies and with external partners</li><li>Create clarity in how work moves from concept to execution</li></ul><h3>Team Support and Production</h3><ul><li>Support designers in their day to day work</li><li>Manage resourcing, timelines, and coordination</li><li>Remove blockers so teams can focus on design</li><li>Help maintain consistency and quality across the team</li></ul><h3>AI and Operational Improvement</h3><ul><li>Explore how AI and tools can improve workflows and delivery</li><li>Identify opportunities to automate and simplify work</li><li>Support the team in adopting new tools in a practical way</li><li>Continuously improve how the team works</li></ul><h3>How You Work With Others</h3><p>You work from clear experience direction while collaborating closely with design, product, and engineering teams.</p><p>You are the point of authority for experience delivery within projects. You guide teams and stakeholders toward decisions that support both quality and feasibility.</p><p>You work closely with the Head of Experience and other leads, contributing to how the department evolves while owning delivery within your scope.</p><h3>Experience</h3><h3>What we are looking for</h3><ul><li>8 or more years in digital design, product, or experience delivery</li><li>Strong hands on background across UX and UI</li><li>Experience leading delivery or improving design operations</li><li>Comfortable working with cross functional teams and clients</li></