Experience Manager

Location: Doha, QatarCompany: ember Lifestyle - Luxury Travel & Experiential DesignRole Overviewember is seeking a proactive and detail-oriented Experience Manager to support daily VVIP guest operations, logistics, and ultra-luxury concierge coordination. This role ensures seamless execution of itineraries, rapid responsiveness to guest requests, and consistent delivery of high-touch service standards in a fast-paced environment.Key ResponsibilitiesExecute VIP itineraries including transport coordination, restaurant and venue reservations, activities, and bespoke experience arrangements.Provide immediate, high-quality concierge support, handling last-minute changes and operational challenges with accuracy and discretion.Serve as a point of contact for guests and their representatives, maintaining polished, professional, and protocol-aligned communication.Coordinate with hotels, chauffeurs, aviation partners, cultural venues, security teams, and premium service suppliers.Prepare operational documents including daily movement schedules, confirmations, preference sheets, and real-time updates.Support hosting duties during arrivals, departures, engagements, and events, ensuring smooth transitions and guest comfort.Escalate complex situations to senior team members while maintaining situational control and service consistency.Maintain strict confidentiality, cultural awareness, and adherence to luxury service etiquette at all times.Contribute to ongoing improvements in processes, SOPs, and guest experience mapping.Qualifications & Requirements5+ years’ experience in VIP hospitality, luxury concierge services, premium travel operations, or guest relations within the GCC.Strong organisational, time-management, and communication abilities.Ability to thrive in fast-paced, high-pressure environments with a 24/7 service readiness.Familiarity with Qatar’s luxury landscape, cultural norms, and service partners.Bilingual Arabic–English proficiency is a strong advantage.How to ApplyInterested candidates who meet all of the above qualifications may send a cover letter and CV to:jobs@ember.aeSubject line: Experience Manager – (Your Name)#J-18808-Ljbffr