Executive Director, Relationship Manager

Job SummaryThe role holder is primarily responsible for driving profitable growth from existing and new clients by proactively engaging the clients, understanding, and meeting their needs with the full range of Private Banking products available.They manage an assigned portfolio of clients within the Private Bank and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve client value contribution.Key ResponsibilitiesStrategy & Relationship ManagementGenerates target market prospects through a number of innovative and sustainable channels.Transforms target market prospects into clients.Deepens existing customer relationships to grow portfolio size.Retains existing high‑value clients and increases wallet share with focused relationship‑management activities.Cross‑sells SCB products & services to existing clients.Acts as the main banker for the majority of clients in the portfolio.Achieves risk‑weighted returns on the client portfolio.Effectively interacts with network and available internal resources to deliver solutions that meet client needs.Delivers, monitors, and reviews solutions to clients based on investment profile.BusinessClient AcquisitionSolicits new-to‑bank and new-to-product leads from other key business areas.Consultatively sells multiple products to clients based on identified leads.Converts service recovery into sales opportunities.Refers highly satisfied clients to generate sales.Analyzes and reviews potential business to ensure maximum profitability.Collaborates with product specialists to deliver effective client solutions.Operates within Risk and Compliance framework and reports no MIS‑selling cases.Generic Measures of the RoleProgress against a balanced scorecard target.Growth in product cross‑holding ratio.Sustained, steady AUM growth.Number of new clients to the bank.Growth in revenue per customer.Customer satisfaction scores.Delivers profitable growth for the team by controlling costs and mitigating operational losses.Delivers positive client performance in line with client investment profiles.ProcessesSupports continuous improvement of processes to increase operational efficiency and effectiveness.Supports effective management of operational risks across the business in compliance with internal policies and external laws.Ensures sales management, suitability and onboarding processes are applied appropriately.People & TalentRM resourcing, performance management and recognition within the team.Identifies and addresses top concerns and opportunities for performance within the team.Risk ManagementUnderstands risk and control environment within area of responsibilities.Ensures systems and controls are compliant with Group and Business policies and procedures.Ensures risk‑management matters brought to attention receive appropriate remedial action or reporting to risk committees.Resolves client queries without further escalation where possible.Analyzes financial requirements of customers and matches with bank product offerings.Complies with regulations, policies and guidelines.Mitigates risks to protect the bank against credit, legal, reputation and other risks.Minimizes errors in transaction execution and service delivery.Reviews and responds to AML transaction monitoring queries on highlighted transactions.Conducts periodic reviews of clients’ accounts.Attends mandatory complaints and other training.Raises STR to team leader and compliance for suspicious transactions.GovernanceEnsures adherence to the bank’s policies and procedures, regulatory policies and processes.Ensures sales management, suitability and onboarding processes are applied appropriately.Awareness and understanding of the regulatory framework in which the Group operates.Adheres to the highest standards of ethics and compliance with relevant policies, processes and regulations.Participates in Local Client Committee and other relevant committees where applicable.Engages with all audit report findings and ensures feedback is acted upon.Regulatory & Business ConductDisplays exemplary conduct and lives by the Group’s Values and Code of Conduct.Embeds the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.Understands and ensures compliance with all applicable laws, regulations, guidelines and the Group Code of Conduct.Identifies, escalates, mitigates and resolves risk, conduct and compliance matters collaboratively.DFSA prescribed responsibilities and rationale for allocation.Serves as a Director of the Board and exercises delegated authorities.Acts in accordance with Articles of Association (or equivalent).Key StakeholdersMarket HeadSenior Client Partner / Team LeaderCOOBusiness ManagersHead of Client Service ManagerClient Service ManagersProduct Specialists and dedicated functional partnersRelevant front‑office colleaguesQualificationsAcademic or professional education / qualifications – relevant deg