Executive Assistant

Dubai, United Arab Emirates | Posted on 02/17/2026Are You Ready for a Daring Challenge with TheWorld’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels andResorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standardacross the Industry.Join the FIVE Tribe - and Get Ready to Make Waves.TheCandidateA Driven Self-Starter, you have ExcellentCommunication, Leadership and Organisational Skills. As an Astute Creative andCritical Thinker, you can Conceptualise and Implement Innovative Solutions in aFast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye andYou Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ AttitudeCoupled with An Inherent Flair for Taking Ownership Makes You a HighlyMotivated Go-Getter.Your Outgoing and Approachable Nature enablesyou to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuringthat Their and Your Journey at FIVE is nothing short of Sensational. Joiningour ExecutiveOffice Team as an Executive Assistant will Empower you to deliver Exceptional Experiences across ouraward-winning Lifestyle Destinations. Jump on Board and Unlock your Potentialin a Buzzing Environment that will take your Career to New Heights!What We’reLooking ForOur ideal candidates will possess a solidbackground in training and quality management, as well as room operations,underpinned by knowledge of Forbes standards. This expertise is crucial forelevating service quality and guest satisfaction within our luxury setting.Demonstrable success as an Executive Assistantwithin a luxury hospitality environment, adept at managing high-volumeoperations with grace and efficiency.Strong hotel operational knowledge andhands-on hospitality expertise, ensuring that strategic decisions, guestcommunication, and service standards are fully aligned with operationalrealities.An organized and structured approach to work,with the ability to establish, implement, and continuously refine clear SOPsthat drive consistency and operational excellence.Outstanding ability to manage multipleprojects, prioritise tasks, and meet tight deadlines without compromisingquality.Excellent communication and listening skills,capable of building strong relationships and effectively conveying informationacross all levels of the organisation. A key aspect of this role isprofessional written guest communication, requiring exceptional English writingskills, the ability to formulate clear and well-structured messages, and arefined sense for tone and positioning depending on the situation.Strong critical thinking skills, with theability to assess complex situations, anticipate challenges, analyse rootcauses, and make sound, well-reasoned decisions.A proactive, hands-on leadership style,complemented by a positive, “can-do” attitude and the ability to infuse fun andenthusiasm into the workplace.A deep-seated passion for deliveringunparalleled guest services, with a commitment to exceeding guest expectationsat every turn.An innovative thinker with the ability toidentify and implement creative solutions, taking full ownership ofresponsibilities.A solid understanding of industry regulations,ensuring compliance and operational integrity.Fluency in English (both written and spoken)is essential, with additional language skills highly regarded.Key ResponsibilitiesSpearhead all operational facets to significantly boost service qualityand guest satisfaction. Implement innovative and effective operationalstrategies to ensure the highest standards of luxury service.Oversee and elevate written guest communication standards, ensuring allcorrespondence reflects professionalism, clarity, emotional intelligence, andbrand-appropriate tone.Actively engage in the formulation and execution of departmentalstrategies and action plans, ensuring they align with the overarching goals ofthe resort. Your role is pivotal in translating vision into reality, drivingoperational excellence across all departments.Establish, document, and continuously improve SOPs to create structured,efficient, and sustainable operational processes across departments.Deliver clear, consistent, and motivational messages about departmentalobjectives to achieve targeted outcomes. Your communication skills will bridgethe gap between strategy and execution, inspiring your team to excel.Work closely with department heads to ensure seamless implementation ofstrategies and action plans. Your role is crucial in fostering a collaborativeenvironment that aligns departmental efforts with the resort's strategicvision.Maintain a prominent presence among guests to gather firsthand feedbackon service quality and satisfaction levels. Your approachability and proactiveengagement are key to enhancing the guest experience.Apply strong critical thinking and operational insight to resolvechallenges effectively, ensuring swift, thoughtful, and guest-centricsolutions.Champion the continuous improvement of guest experiences by incorporatingfeedback into actionable