Executive Assistant

An Exhilarating OpportunityAre You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves.The CandidateA Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Executive Office Team as an Executive Assistant will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!What We’re Looking ForOur ideal candidates will possess a solid background in training and quality management, as well as room operations, underpinned by knowledge of Forbes standards. This expertise is crucial for elevating service quality and guest satisfaction within our luxury setting.Demonstrable success as an Executive Assistant within a luxury hospitality environment, adept at managing high-volume operations with grace and efficiency.Strong hotel operational knowledge and hands‑on hospitality expertise, ensuring that strategic decisions, guest communication, and service standards are fully aligned with operational realities.An organized and structured approach to work, with the ability to establish, implement, and continuously refine clear SOPs that drive consistency and operational excellence.Outstanding ability to manage multiple projects, prioritise tasks, and meet tight deadlines without compromising quality.Excellent communication and listening skills, capable of building strong relationships and effectively conveying information across all levels of the organisation. A key aspect of this role is professional written guest communication, requiring exceptional English writing skills, the ability to formulate clear and well‑structured messages, and a refined sense for tone and positioning depending on the situation.Strong critical thinking skills, with the ability to assess complex situations, anticipate challenges, analyse root causes, and make sound, well‑reasoned decisions.A proactive, hands‑on leadership style, complemented by a positive, ‘can‑do’ attitude and the ability to infuse fun and enthusiasm into the workplace.A deep‑seeded passion for delivering unparalleled guest services, with a commitment to exceeding guest expectations at every turn.An innovative thinker with the ability to identify and implement creative solutions, taking full ownership of responsibilities.A solid understanding of industry regulations, ensuring compliance and operational integrity.Fluency in English (both written and spoken) is essential, with additional language skills highly regarded.Key ResponsibilitiesSpearhead all operational facets to significantly boost service quality and guest satisfaction. Implement innovative and effective operational strategies to ensure the highest standards of luxury service.Oversee and elevate written guest communication standards, ensuring all correspondence reflects professionalism, clarity, emotional intelligence, and brand‑appropriate tone.Actively engage in the formulation and execution of departmental strategies and action plans, ensuring they align with the overarching goals of the resort. Your role is pivotal in translating vision into reality, driving operational excellence across all departments.Establish, document, and continuously improve SOPs to create structured, efficient, and sustainable operational processes across departments.Deliver clear, consistent, and motivational messages about departmental objectives to achieve targeted outcomes. Your communication skills will bridge the gap between strategy and execution, inspiring your team to excel.Work closely with department heads to ensure seamless implementation of strategies and action plans. Your role is crucial in fostering a collaborative environment that aligns departmental efforts with the resort’s strategic vision.Maintain a prominent presence among guests to gather firsthand feedback on service quality and satisfaction levels. Your approachability and proactive engagement are key to enhancing the guest experience.Apply strong critical thinking and operational insight to resolve challenges effectively, ensuring swift, thoughtful, and guest‑centric solutions.Champion the continuous improvement of guest experiences b