eStore L1 Support

Job Code: 306/001/317Industry: Information TechnologyEmployment Term: 1 Year (Renewable, based on performance)Job BriefAn IT organization is seeking an experienced eStore L1 Support professional to manage and support production environment issues for its e-commerce platform. The role involves troubleshooting platform-related issues, analyzing logs, and ensuring the smooth functioning of existing e-commerce applications. The ideal candidate will have strong expertise in Hybris Commerce, excellent debugging skills, and experience supporting enterprise-level e-commerce environments, including integrations with ERP systems, payment gateways, and third-party solutions.Job ResponsibilitiesResponsible for managing production environment issues on a day-to-day basis.Troubleshoot Hybris Commerce platform issues and provide timely resolutions.Review and analyze system logs to identify root causes and resolve issues efficiently.Provide ongoing support and maintenance for existing e-commerce applications.Resolve problems and roadblocks by consistently following through on issues while driving innovation and improvements.Adapt and collaborate across functions and business areas to support operational requirements.Support integrations involving ERP systems, payment gateways, and third-party platforms.Work with Order Management Systems (OMS) and ensure smooth order processing workflows.Monitor system performance and proactively identify potential issues.Support business operations during public holidays and weekends when required.Job RequirementsBachelor’s Degree in Information Technology, Computer Science, or a related field.Must be currently based in the UAE and able to join immediately or at short notice.4–6 years of experience in Hybris E-Commerce development and support platforms.Strong experience supporting L1 e-commerce production environments.Experience working with Order Management Systems (OMS) and payment gateway integrations.Experience working with SAP ERP, AEM, 3PL, NERP, and other third-party integrations.Experience with multi-channel architecture, data modelling, data exchange, and integrations in Hybris.Technical SkillsExcellent expertise in:Hybris CommerceJava / J2EESpring FrameworkJavaScriptREST and SOAP APIsStrong knowledge of Hybris modules such as:PIMWCMSCartCheckoutImpexCron JobsSolrGood understanding of:B2B and B2C commerce flows and architectureRESTful and SOAP web servicesDebugging and analyticsFamiliarity with tools such as:JiraConfluenceSAP Hybris Certification is an added advantage.Skills & CompetenciesStrong problem-solving and analytical skills.Ability to analyze complex technical issues and develop solutions.Strong debugging and troubleshooting capabilities.Excellent communication skills and ability to explain technical concepts to non-technical stakeholders.Ability to work in fast-paced and production-critical environments.Ability to collaborate across multiple teams and business functions.Other RequirementsMust be willing to provide support during public holidays and weekends.Local UAE candidates are preferred.Immediate availability is highly preferred.#J-18808-Ljbffr