Senior Account Manager

DUTIES & RESPONSIBILITIESStrategic Account Management & Business DevelopmentBuild and maintain long-term relationships with key clients across Abu Dhabi acting as a trusted advisor and business partner.Drive business growth by identifying and developing new accounts nurturing existing relationships and expanding CNSs footprint across assigned sectors.Develop and maintain a clear account plan for each major client aligned with annual sales targets and CNSs solution portfolio.Sales Planning and ForecastingCreate and manage a structured sales pipeline ensuring accurate revenue forecasting and timely opportunity tracking.Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions.Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.Solution Selling & Bid ManagementPropose tailored value-driven technical and commercial solutions across CNSs full portfolio of IT services and solutionsCollaborate with pre‑sales principals and solution architects to deliver compelling proposals, presentations and demonstrations.Lead contract negotiations to closure ensuring profitability compliance and customer alignment.Customer Satisfaction & RetentionEnsure high levels of customer satisfaction by maintaining frequent engagement understanding evolving needs and resolving issues proactively.Serve as a key escalation point collaborating with delivery project management and support teams to resolve client challenges.Internal Collaboration and ReportingWork closely with PMO finance collections and contract teams to support smooth project execution and timely billing.Maintain up‑to‑date client and opportunity data in CRM platforms (e.g. Salesforce HubSpot).Prepare regular status reports and pipeline updates for senior sales management.Qualifications :Education:Minimum: Bachelors degree in Business Administration, Marketing or a related fieldDesired: Masters degree (MBA or a related field)Experience:Minimum: 5 years in account management, client relations or salesDesired: 7 years with a proven track record in managing key accounts or enterprise clientsSkills & Abilities:Strong communication and client relationship management skillsSolid understanding of IT services solutions and outsourcing modelsStrategic account planning and business development expertiseExperience working with SLAs, contracts and service delivery frameworksProficiency in CRM tools such as Salesforce, HubSpot or Microsoft DynamicsAbility to manage cross‑functional teams and remote stakeholdersStrong negotiation, presentation and reporting skillsExperience managing global accounts or offshore delivery modelsFamiliarity with RFP/RFI processes and enterprise procurement systemsAdditional Information :Compliance with policies and procedures based on the ISO standards adopted by CNS.Remote Work :NoEmployment Type :Full‑time#J-18808-Ljbffr