Escrow Operations Manager: Compliance & Client Success

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.Job PurposeThe Escrow Manager is responsible for overseeing the daily operations of the escrow department, ensuring the efficient and accurate processing of escrow transactions.This role aims to provide exceptional service to clients by managing escrow accounts, coordinating with all parties involved, and ensuring compliance with regulatory requirements. The Escrow Manager will support staff, fostering a collaborative environment to achieve departmental goals and maintain high standards of customer satisfaction.Key AccountabilitiesOversee the daily requests of the escrow department, ensuring efficient and accurate processing of transactions.Own product roadmap and prioritize backlog based on business value, risk, and delivery capacity.Collaborate with Product Managers, Developers, QA, and other stakeholders to ensure requirements are understood and implemented correctly.Assist with test planning, user acceptance testing (UAT), defect triage, and final sign-off.Ensure solutions comply with internal policies, regulatory requirements, and governance standards.Foster a collaborative and high-performance work environment, encouraging continuous learning and professional growthEnsure exceptional customer service by addressing client inquiries and resolving issues promptly.Maintain strong relationships with clients, real estate agents, lenders, and other stakeholders involved in escrow transactions.Ensure all escrow activities comply with relevant laws, regulations, and industry standards.Identify and mitigate risks associated with escrow transactions, implementing best practices to safeguard client funds.Continuously evaluate and improve escrow processes to enhance efficiency and accuracy.Prepare and present regular reports on departmental performance, including key metrics and compliance status.Stay updated on industry trends and regulatory changes, sharing relevant information with the teamMonitor and manage the financial aspects of the escrow department, including budgeting and fees collections.Handle requlatory requiremnets inline with the regulations.Make sure all instrutions provided to operation team is as per law & Regulation.Prepare the data for the rgulators in line with the law an dregulations prior any submission in the system.Prepare all the audit reports and regulators daily requirements..Prepar engineers reports weekly/monthly for construction and consultancy payments as per Escrow LAW and related regulations from the FAB approved engineering vendor company.Coordination with TFU unit for assisting in issuance and sending swift to the guarantees issuing bank for taking necessary actions.Guide the developer with Regulatory TAS system processes and ensure that it is followed strictly for release of any project expenses from the escrow account.Coordinate with the procurement team for processing the vendor invoices and communicate the details of the same to vendor to ensure the timely settlements as per agreement.Job ContextFocus is primarily on CIB and all banks segmnets clients and chosen Business Banking clients.Close liaison with staff from GTB Advisory, Client Services, Payment Centre, Channel Support, Branch network, Relationship Managers, IT Desk, Operations and other relevant stakeholders in the implementation process.Participate in review of client agreements, service standards and service quality to ensure that we meet and exceed the expectations of our clients.Educating the clients about the relevance of Escrow laws and their rights / limitations if any.FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY:Ensure 100% adherence to the Escrow laws / Regulations and amendments therein from time to time/ Regulator circulars/ MoMs / Banks internal policies.Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.KnowledgeQUALIFICATIONS & EXPERIENCE:understanding of Escrow laws, regulations and practices as an escrow agent.Excellent customer service skills.Sound Knowledge of Corporate and other Banking products and operations.Language proficient: Fluent (business) English, Arabic . Clear written & verbal communicationKey AttributesAnalytical & Critical ThinkingAdaptability & Learning AgilityCollaboration & TeamworkA self-starter, motivated, with aptitude and willingness to undertake self-learning.Must demonstrate the ability to analyze and understand project credentials, good numerical skills, should have a high level interpersonal skills.Must have excellent verbal and written communic