Escalations Team Lead - Customer Support

A leading customer service organization in the United Arab Emirates is seeking a Customer Service Team Lead to drive service excellence across voice and digital channels. In this role, you will manage daily operations, ensuring agents meet performance standards while addressing customer needs effectively. The ideal candidate will have experience in high-volume call centers, strong CRM skills, and a proven ability to coach and manage team performance, contributing to a positive customer experience and operational efficiency.#J-18808-Ljbffr