Engineer L2 - IT/Network Operations - Aruba SME

Position Title: L2 Engineer /SME– ArubaDepartment: IT/Network OperationsJob SummaryThe L2 Engineer – Aruba is responsible for providing advanced technical support, troubleshooting, and management of Aruba network solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of Aruba wireless and wired network infrastructure, and collaborating with cross-functional teams to implement and optimize network solutions.Key ResponsibilitiesTechnical Support and TroubleshootingProvide Level 2 (L2) support for Aruba network solutions, including wireless access points, controllers, and switches.Troubleshoot escalated issues related to network connectivity, performance, and configuration.Analyze and resolve complex network problems, ensuring minimal downtime and disruption.Perform root cause analysis (RCA) for recurring issues and document solutions.Network Configuration and ManagementConfigure and manage Aruba wireless controllers, access points, and switches.Implement and optimize Aruba network policies, including VLANs, QoS, and security settings.Monitor network performance using Aruba tools such as AirWave and Central.Maintain firmware updates and patches for Aruba devices.Incident and Problem ManagementRespond to and resolve incidents within defined SLAs.Escalate unresolved issues to Level 3 (L3) support or vendor teams when necessary.Document incidents, resolutions, and lessons learned in the knowledge base.Performance Monitoring and ReportingUse Aruba network monitoring tools (e.g., AirWave, Aruba Central) to track network health and performance.Generate regular reports on network utilization, uptime, and issue trends.Provide recommendations for network optimization based on analytics.Collaboration and CommunicationWork closely with L1 support teams to ensure smooth escalation processes.Collaborate with cross-functional teams for network upgrades, migrations, and deployments.Communicate effectively with stakeholders regarding network status, incidents, and resolutions.Compliance and SecurityEnsure network configurations adhere to organizational security policies and industry standards.Implement and maintain Aruba security features, such as WPA3, firewalls, and intrusion prevention systems.Conduct regular audits to ensure compliance with regulatory requirements.QualificationsEducationBachelors degree in Computer Science, Information Technology, or a related field.Aruba certifications (e.g., Aruba Certified Switching Associate (ACSA), Aruba Certified Mobility Associate (ACMA)) are highly preferred.Experience5+ years of experience in network wireless solutions.Hands-on experience with Aruba wireless and wired network solutions.Proven expertise in troubleshooting and resolving network issues.Technical SkillsStrong knowledge of Aruba network solutions, including wireless controllers, access points, and switches.Proficiency in network protocols (e.g., TCP/IP, DNS, DHCP, VLANs, QoS).Experience with Aruba monitoring tools such as AirWave and Aruba Central.Familiarity with network security practices, including firewalls, encryption, and intrusion prevention systems.Knowledge of ITSM platforms (e.g., ServiceNow, Jira) for incident and problem management.Soft SkillsExcellent problem-solving and analytical skills.Strong communication skills, both verbal and written.Ability to work collaboratively in a team environment.Attention to detail and a proactive approach to issue resolution.#J-18808-Ljbffr