End User Associate Part Time - UAE National

JOB PURPOSE: Adopting a balanced approach that integrates both problemsolving expertise and effective communication.KEY ACCOUNTABILITIES: Generic AccountabilityDeliver end user technology solutions serve as a subject matter expert in end user technologies represent the Voice of the end user by delivering an exceptional end user experience and Maintain a customerfirst approach by ensuring minimal downtime and maximum usability.JOB CONTEXT Specific Accountability Technical Responsibilities System Maintenance & Troubleshooting Diagnose and fix hardware software and network issues.System Installation & Configuration Set up computers.Software & Hardware Upgrades Keep IT systems updated and recommend improvements.Keep up with the latest technology to provide efficient solutions. Customer Care ResponsibilitiesAssist users with IT problems to ensure minimal downtime.Explain possible solutions and involve customers in decisionmaking when appropriate.User Training & Education Teach employees how to use new software or devices effectively.Clear Communication Explain technical issues in simple terms to nontechnical users.Customer Feedback Handling Gather and respond to user feedback to improve IT services. Collaboration & Continuous ImprovementResearch & Development Stay updated with new technology trends and best practices.IT Policy Implementation Ensure compliance with company policies and IT standards. Qualifications : Bachelors in computer technology OR Equivalent.Additional Information : This role is for UAE Nationals based in Al Ain This is a part time role working from Office Remote Work : NoEmployment Type : Parttime Key Skills Bidding,Apps,Benefits,Corporate Recruitment,Android Development Experience: years Vacancy: 1