E-Commerce Manager EAMEA

As our E-Commerce Manager EAMEA your main objective will be to support Fairmont & Raffles properties across the region for digital marketing and e-commerce activities. Reporting to the Director E-Commerce EAMEA you will be actively involved in conducting hotel audits and working towards maximizing direct and indirect online performance. You will be fully responsible to drive Web direct & Web indirect performance across all the hotels in Europe Africa Middle East & Asia.Key ResponsibilitiesBuild strong and close rapport with hotels digital teams providing guidance overseeing their e-commerce and digital strategy and aligning it with the overall departmental objectivesSupport hotels in planning and execution of digital marketing activities through global partners vendors and agencies including but not limited to SEM email marketing social media display and programmatic metasearch OTA adsDesign and develop learning material for hotels including user-guides handbooks intranet contentProvide ideas and best practices to grow online performanceUtilize data analytics tools and customer insights to make data-driven decisions and continuously improve online performance.Drive central tools adoption by propertiesWork closely with counterparts from Acquisition CRM Social Media Product in the rollout of digital projects tools and campaignsCollaborate with internal stakeholders from Revenue Marketing PR Sales OperationsMonitoring rate parity across channels using central tool to ensure best rate availability on direct webMonitor and assist in ensuring Rate parity together with the Revenue team throughout all distribution channelsSupport new opening hotels with distribution budget recommendation team structure and opening campaignStay up-to-date with industry trends and emerging technologies to identify new opportunities for growthQualificationsA minimum of 3 years of experience in E-Commerce and Digital Marketing in Hospitality Tourism or RetailA degree in Hospitality Management or Marketing and CommunicationsStrong understanding of current digital marketing concepts strategy and best practicesProficient with Digital platforms and toolsSEA/Display & META knowledgeExperience in content writing and SEOUnderstanding of online marketing channels and trendsAnalytical thinkerExcellent organizational skillsExceptional communication and presentation skillsExpertise in luxury-focused social mediaFamiliarity with travel hospitality lifestyle and luxury sectorsExcellent English both verbal and written. French is a plusEnergetic and passionateAdditional InformationRemote WorkNoEmployment TypeFull-time#J-18808-Ljbffr