E-commerce Manager

We are seeking a highly driven E-Commerce Operation Manager to oversee our e-commerce platforms and operational excellence across multiple channels.Key Responsibilities1. Digital Management & E-CommerceManage and enhance the Company Express app, including system upgrades, integrations, and overall platform performance.Oversee Magento operations: product listings, promotions, and voucher configurations.Ensure seamless integration across key systems (payment gateway, SMS, ERP, and analytics tools).Optimize user experience (UX/UI) to improve conversion rates and customer retention.Plan and execute digital marketing campaigns across social media and Google Ads, including in-app promotions.Analyse data and generate business insights for strategic decision-making.Manage brand presence and performance across aggregator platforms (e.g., Ninja, Hunger Station, Noon).Develop promotional campaigns and monitor performance to maximize visibility and ROI.2. Operations ManagementSupervise daily operations of the Company Express across all regions, ensuring consistent service standards.Monitor inventory levels to prevent stock-outs and ensure smooth order fulfilment.Manage workforce operations, including scheduling and performance-based incentives.Track and improve key KPIs such as pick-to-pack time, delivery success rate, and last-mile efficiency.Lead staff training on product handling, delivery procedures, and safety standards.Oversee dark store and aggregator operations, ensuring high product availability (minimum 80% SKU uptime).Handle financial processes, including cash collection, reconciliations, and claims management.Drive commercial growth by onboarding new partners and managing end-to-end setup.Manage reverse logistics and returns to minimize losses and improve recovery.SkillsExperience in e-commerce and digital platforms (Magento is a plus)Strong knowledge of digital marketing and performance campaignsAnalytical and data-driven mindsetOperations and inventory management experienceFamiliarity with aggregator platforms (e.g., Hunger Station, Noon)Leadership and team management skillsStrong communication and problem-solving abilities#J-18808-Ljbffr