E-Commerce Manager

E-Commerce ManagerLuxury Retail | Middle EastLocation: Dubai (On-site)We are working closely with a leading luxury retail group who are seeking an E-Commerce Manager to take full ownership of its digital commerce and marketplace business. This is a commercially driven leadership role responsible for delivering profitable growth, optimizing the online customer journey, and scaling the brand’s e-commerce presence across regional and international markets.Working closely with leadership, marketing, and technology teams, the successful candidate will lead the end-to-end performance of the e-commerce ecosystem — from platform and operations to marketplace expansion and commercial strategy.Key ResponsibilitiesE-Commerce P&L OwnershipOwn the full e-commerce and marketplace P&L including revenue, margin, and contribution profitability.Deliver annual and quarterly growth targets through commercial planning and demand forecasting.Optimize key performance drivers including traffic, conversion rate, AOV, repeat purchase rate, and customer lifetime value.Identify new revenue opportunities including product drops, exclusive launches, and marketplace expansion.Provide clear performance reporting and commercial insights to senior leadership.Marketplace Strategy & ExpansionLead marketplace growth across GCC and international markets.Develop pricing strategies, assortment planning, and marketplace profitability models.Establish scalable cross-border and local fulfilment solutions.Ensure operational, financial, and regulatory compliance across all markets.E-Commerce Platform & TechnologyLead the e-commerce technology roadmap in partnership with internal and external engineering teams.Oversee CMS governance, on-site merchandising, catalog management, and platform optimization.Drive improvements across UX, site speed, personalization, search, and checkout performance.Ensure seamless integration between e-commerce platforms, ERP systems, and marketing technology.Operations & Customer ExperienceOversee fulfilment and last-mile delivery performance across markets.Monitor operational KPIs including SLAs, returns, refunds, and customer satisfaction.Improve operational efficiency and delivery speed while maintaining premium service standards.Align inventory planning and availability with brand and merchandising teams.Performance & Marketing AlignmentWork closely with digital marketing teams to align acquisition strategies and CAC targets.Optimize funnel performance, ROAS, and contribution margin.Ensure marketing investment supports profitable growth.Analytics & Commercial GovernanceDefine and monitor unified KPIs across e-commerce and marketplace performance.Track metrics including contribution margin, CAC, LTV, inventory turns, and return rates.Implement a strong test-and-learn culture, translating data into actionable growth strategies.Team LeadershipLead and develop cross-functional teams across e-commerce technology, CMS, and fulfilment operations.Foster a high-performance, ownership-driven culture with clear accountability and KPIs.Work closely with marketing, brand, and operational teams to ensure aligned commercial execution.Candidate Profile8–10+ years of experience in e-commerce, digital retail, or online marketplace businesses.Proven experience owning e-commerce P&L and delivering revenue and profitability growth.Strong commercial understanding of digital performance metrics including CAC, LTV, conversion, and margin optimization.Experience scaling e-commerce or marketplace businesses across multiple markets.Background managing technology platforms, CMS, and operational teams.Strong analytical mindset with a data-driven approach to decision making.Experience within luxury, premium, or lifestyle retail environments is advantageous.Candidates based in the UAE are preferred, though international candidates with relevant regional experience will also be considered.#J-18808-Ljbffr