E-Commerce Executive

This position is responsible for the management of the digital partners in order to promote online sales and ensure a seamless experience for the customers.DIMENSION OF POSITIONFinancial: As per budgetKey AccountabilitiesStrategic ResponsibilitiesTo support in the planning and implementation of ecommerce strategies across the Organisation.Identify best practices in ecommerce in order to give the business a competitive edge in the market.Functional ResponsibilitiesTo maintain – To ensure MHGBoutique and other digital partners’ website health by following up on regular technical (back-end & Front-end) check-ups including store Design, functionality, security & 3rd party applications integration.Coordinate with stakeholders of digital partners to ensure all product information is updated in a timely manner, and is accurate.Manage stocks and inventory based on products availability in order to improve customer retentionIdentify ways to engage with customers and increase sales/ conversion from the website as well as redirecting traffic from other related websitesCoordination with CRM team on daily basis for orders, complaints follow up and resolution within the defined SLAs.Monitor competitors and look-alike websites for optimizations & upgrade opportunities.Monitor performance on click through rate, conversion, spend and creative analysis, etc to identify growth/optimization opportunitiesGenerate daily, weekly and monthly reports (Finance, website analytics and customers engagement)Manage and monitor e-newsletter sent to current & new customers on weekly/monthly basis.Ensure other websites (Corporate & brands) are under full security through daily check lists, testing and auditingMaximize online reach & awareness through Omni-channels to increase conversion rate.SKILLSE-commerce Platforms and DevelopmentProgrammatic Paid AdvertisementIn-depth understanding of online marketing tools and social media platformsHands on experience with websites , portals and CRM software#J-18808-Ljbffr