E‑Commerce CX Excellence Lead

A healthcare services provider based in Jeddah seeks a Manager – Ecommerce CX Excellence to oversee the customer journey across all eCommerce stages. This role is pivotal in ensuring satisfaction through governance of customer experience strategies, collaboration with digital teams, and rigorous measurement of performance metrics. Ideal candidates will have strong analytical skills and experience in managing customer feedback programs, with a focus on enhancing customer loyalty and operational success.#J-18808-Ljbffr