Dynatrace Specialist

OverviewA Dynatrace L2 (Level 2) person typically works as a second-line support or specialist engineer for the Dynatrace platform, an advanced application performance monitoring (APM) and observability tool.Here's a breakdown of what this usually involves:ResponsibilitiesAdvanced Troubleshooting: Handling more complex issues that 1st-line support can't resolve. Analyzing application performance infrastructure metrics, logs, and user experience data.Monitoring & Alerting Configuration: Customizing Dynatrace dashboards, alerts, and anomaly detection. Working with Dynatrace OneAgent, Smartscape, Davis AI, and PurePath.Root Cause Analysis (RCA): Investigating performance degradations, bottlenecks, and outages. Providing detailed RCA reports to DevOps, SREs, or application teams.Client/Stakeholder Support: Supporting internal teams or external clients in using Dynatrace effectively. Possibly training users or helping integrate Dynatrace with CI/CD pipelines, ServiceNow, or cloud environments (AWS, Azure, GCP).Escalation Point: Acts as an escalation point before issues are passed to L3 (Engineering or Vendor).Typical SkillsStrong understanding of application architecture (Java, .NET, etc.)Experience with cloud platforms, containerization (Kubernetes, Docker)Scripting or automation knowledge (e.g., PowerShell, Python, Groovy)Familiarity with ITSM tools like ServiceNowGood communication skills for cross-team collaborationRequired Experience:Unclear Seniority#J-18808-Ljbffr