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Dynamics 365 CE Senior Consultant
Black Pen Recruitment
Dubai, UAEAED 8,000-22,000/moToday
UAEIT & TechnologyFull Time
Skills Required
GitAgileDevopsCrmErpCustomer Service
Job Description
Our clients Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsofts Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.Role OverviewThe Dynamics CRM Senior Consultant is a core team member of KPMG's customer delivery of Microsoft Dynamics 365 centred solutions. The Senior Consultant will be involved in the business processes and solution design and will be hands on configuring and customising the implementation of Dynamics CRM solutions working with both onshore and offshore development teams. The position may require business travel.Job Location: Silema MaltaWork Type: HybridJob Type: Full-time PermanentWorking Hours: GMT 1Salary: Base Benefits (Paid in Euros)Relocation: VISA & Relocation Package IncludedRequirementsA University graduate with relevant degree within a computing or business disciplineMicrosoft D365 CE Certifications (2016 D365) are desirableStrong functional knowledge and understanding of Microsoft D365 CE covering a wide spectrum of industries and sectorsAt least 8 years of hands‑on proven functional experience in D365 CE configuration standard workflows dashboards forms & views customisations Report developmentDetailed knowledge and understanding of all modules within D365 CE including Sales Marketing Customer Service & Field ServicesWorking knowledge of the Power Platform (Power Apps Power Automate Power BI)Good understanding of Dataverse including customisations and development of Business Data Models for different solutionsGood understanding of Microsoft Dynamics CRM Accelerators industry templates and add‑onsA proven track record of successful implementation & maintenance of a number of solutions within large client companies preferably across a number of business verticals (Healthcare Education Banking Manufacturing etc.)A proven ability to develop a clear understanding of clients needs and the ability to incorporate them into a solutionExperience of consultancy roles in software deliveryExperience in a delivery‑orientated IT environment using waterfall agile and Devops methodologiesAdept at Business Requirement AnalysisThe ability to see the greater picture and suggest solutions both within and outside the current implementationExperience in supporting pre‑sales activities is an advantageProject documentation experience especially for work packages to be implemented by offshore teamsBusiness process mapping, modelling and documentation knowledgeResponsibilitiesThe senior consultant will work as a techno‑functional lead to analyse, design, develop, test, maintain and support applications developed using D365 CE by working closely with client teams and business stakeholders.Contribute to activities as required including building demo and proof‑of‑concept solutions for various client presentations.Work on the creation of Dynamics 365 solutions and industry templates.Meet and exceed customer expectations of business knowledge, skills and behaviour.Support practice & business development activities such as Pre‑Sales, Recruitment, Mentoring, Juniors, Sharing knowledge, Initiatives etc.Ensure timely completion of internal processes and mandatory trainings.Carry out additional duties as may occur from time to time as instructed and agreed by the management team.Represent our clients Microsoft Business Solutions team in a professional and positive manner at all times.The Employee is required to follow our clients Information Security Policies (ISP and ISMP) at all times.Perform Project responsibilities as described and given below towards Team (lead), Client (client‑facing) and Governance (aiding Project Managers).IndividualOrganise, manage and document workshops, meetings and requirements sessions with the client representatives project stakeholders.Verifying customer requirements to ensure completeness and correctness by working with technical consultants/leads. Ask relevant and right questions to gather additional information to avoid confusion. Provide accurate estimations for tasks.Responsible involvement in low‑level and high‑level design; architecture/design of project; creation and elaboration of requirements/tasks to be given to technical leads/developers/team members; project documentation.Lay down quality guidelines (requirement traceability, acceptance criteria, non‑functional requirements, other design standards etc.) for the project.Working closely with Technical Lead to setup quality gates and quality threshold parameters for project.Complete allocated tasks as per schedule with appropriate quality.Augment decision making for inventing vs. re‑using knowledge/assets with appropriate reasoning. Get consensus from stakeholders and document decision for all project related decisions.Proactively raise and do
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