Duty Free Manager

The Duty-Free Manager is responsible for overseeing the daily operations of duty-free retail stores. This role ensures a high standard of customer service, efficient inventory management, and consistent sales growth while maintaining compliance with applicable regulations. The manager will lead the duty-free team, ensuring operational excellence and maximizing profitability.Customer and Reporting ResponsibilitiesEnsure excellent customer service by training and leading staff to deliver a premium shopping experience.Handle customer inquiries, complaints, and feedback to maintain a high level of customer satisfaction.Implement promotional campaigns and loyalty programs to boost sales.Communication & Working RelationshipsInternalCommercial TeamTraining DepartmentProcurementOther Relevant DepartmentsReasons for InteractionOperational coordinationGeneral coordination for business continuityExternalClients and VendorsReasons for InteractionNegotiation and purchase requests for itemsQualifications, Experience, & SkillsEducational QualificationsBachelors degree in Business Administration, Retail Management, or a related field (preferred)Professional QualificationsCertifications in Retail or Assistant Management are a plusExperience57 years of experience in retail management, preferably in a duty-free or travel retail environmentProficiency in using point-of-sale (POS) systems and inventory management softwareStrong experience in team leadership and motivationOther Requirements Safety Accountability and ResponsibilitiesAll staff members have the following safety responsibilities and are accountable to their supervisors and department heads:Comply with relevant safety requirements and procedures outlined in organizational safety manuals and management systemsAdhere to safety standards provided during trainingReport any safety occurrence or system failure to the designated authority or immediate supervisorSubmit accident/incident reports when applicableSupport safety audits and investigations as needed#J-18808-Ljbffr