Dubai Sales Support Specialist — Drive Customer Success

Join us and celebrate the beauty of human experience. Create for happier healthier lives with love for nature. Together with passion and creativity we deliver food innovations craft inspired fragrances and develop beauty and wellbeing solutions. Theres much to learn and many to learn from with more than 16000 employees around the world to explore ideas and ambitions with. Every day your talent your innovative spirit and your determination will shape our future making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.Sales Support Executive Your future roleAs a Sales Support Executive in Dubai you will process sales orders from receipt through to shipment for assigned customers or affiliates following Customer Care guidelines. Help communication between the customer operations and sales team to ensure customers needs are met in the most efficient and costeffective way.You will report to the Country Manager.This is an open contract role working 5 days a week. Your monthly payroll will be processed by a 3rd party partner.You will:Manage sales order process from receipt of order through to shipment for assigned customers and affiliates following Customer Care guidelinesProvide support for assigned customers and affiliates to meet order requirementsDaily customer communication operations and salesInterpret and analyse client schedules and prioritise ordersResolve issues and handle customer complaints internally and externallyConfirm pricing inventory availability and provide ship date informationArrange transportation with forwarders or shipping/freight team manage process for dealing withInternational orders including inspection and shipping documentation requirements where relevantPrepare Invoices Debit and Credit notes process notifications and Customer ReturnsCoordinate with relevant departments to ensure orders are dispatched / delivered on time and managecustomer expectationsCoordinate with planning on information relating to demand planning and stock positionsMaintain accurate customer records including customer specific information contractslabelling packaging and stock requirementsProvide coverage and support accounts for other team membersKnow how to diffuse a difficult situation and get resolution with the customersIdentify opportunities for improvements in customer careYou have:High School or Secondary EducationAssociate or University Degree1 years of experience in customer facing role industry experienceExperience in Customer Relationship ManagementBasic Knowledge of SAP or Order Entry SystemsBasic Inventory Management knowledgeUnderstanding of Incoterms and Shipping TerminologyFluent EnglishBenefits you will love:Excellent opportunities for progressive learning and developmentA creative team environment that will inspire youAttractive compensation packageAt Givaudan you contribute to delightful taste and scent experiences that touch peoples lives.You work within an inspiring teamwork culture where you can thrive collaborate and learn from other talented and passionate people across disciplines regions and divisions.Every essence of you enriches our world.Diversity drives innovation and creates closer connections with our employees customers and partners.Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.#J-18808-Ljbffr