Drilling and Completions Data Analyst

Drilling and Completions Data AnalystDo you enjoy creating innovative and strategic solutions to solve complex problemsWould you like the opportunity to learn cutting-edge technologyJoin our Field Service teamAs a Drilling and Completions Data Analyst you will be responsible for data management incident management and support of real-time drilling applications wireline and completions data. This position demands the highest level of customer service to internal and external customers and will challenge your ability to perform activities in a high-paced environment.Partner with the bestAs a Drilling and Completions Data Analyst you will be responsible for:Creating wells in application(s) creating users adding or updating user rights configuring information feeds and troubleshooting real-time well dataManaging the day-to-day data entry and data quality control tasksProviding application support to customers in person and via email and/or phoneTracking incidents and requests using the Baker Hughes management systemTroubleshooting or escalating issues to resolutionInteracting directly with customers to triage application-related issues and driving prompt resolution by working with teams involved in the processMaintaining developing and following company standard operating proceduresProviding timely and proactive communications to stakeholders on significant issues and developmentsFollowing all Knowledge-Centered Support processes and methodologiesWorking with regional and global teams to ensure onboarding of new customers ensure service continuity and information securityProviding training on individual product applicationsCommunicating recurring issues and facilitating continuous improvementManaging additional projects when assignedFuel your passionTo be successful in this role you will:Have a Bachelors Degree in IT systems petroleum engineering and/or related fieldsHave a minimum 3 years of operational experience in the Oil & Gas industryHave knowledge of ITIL methodology (preferred)Have experience in internal and external customer service and managementHave an advanced level of English Arabic language skills are an advantageHave excellent written and verbal communication skillsHave the ability to work independently on projects as well as being highly collaborative and a team-oriented individualWork in a way that works for youWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone this role we can offer the following flexible working patterns: For us flexibility works both ways we work with global customers and have annual targets so as long as we can respond and deliver to these we can offer a lot of flexibility in this role. Talk to us about your desired flexible working options when you applyWorking with usOur people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce train and reward talent and develop leaders at all levels to bring out the best in each other.Working for youOur inventions have revolutionized energy for over a century. But to keep going forward tomorrow we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us and you can expect:Contemporary work-life balance policies and well-being activitiesComprehensive private medical care optionsSafety net of life insurance and disability programsTailored financial programsAdditional elected or voluntary benefitsRequired Experience:IC Key Skills Data Analytics,Microsoft Access,SQL,Power BI,R,Data Visualization,Tableau,Data Management,Data Mining,SAS,Data Analysis Skills,Analytics Employment Type : Full-Time Experience: years Vacancy: 1