Director of Spa & Wellness (LOCAL)

About the JobBased at the Mandarin Oriental Al Faisaliah Riyadh within the Spa Department in Riyadh, the Director of Spa & Wellness is responsible for, but not limited to, the overall spa & wellness colleagues and functions. This position will take full responsibility of the female and male Spa and pool operations.ResponsibilitiesUnderstand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.Ensure all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements (MOHG Code of Conduct).Develop the female and male Spa & Wellness yearly budget.Re‑forecast the budget as necessary.Manage the financial performance of the spa and related departments.Develop and execute the Spa marketing plan and its activities together with the Director of Marketing Communications.Develop marketing strategies for the Spa & Wellness department.During briefings, ensure any issues are discussed and provide information of special attention guests and groups that may be in‑house.Review log of training completed by Treatments Manager, Operations Manager and Departmental Trainers.Operate the division and manage guest interactions.ExpectationsDeal with any concern, enquiries and complaints from spa & wellness guests and potential guests.Support sustainability initiatives.Review stock checks at the end of month for financial reports.Ensure purchasing is aligned with budget.Operate the division and manage guest interactions.Review treatments and notes in Spa Soft.Our Commitment to YouLearning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.Health & Colleague Wellness: Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.Retirement Plans: When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.BenefitsA competitive salary.A competitive benefit.VIP Health insurance.We’re Fans. Are you?#J-18808-Ljbffr