Director of Sales and Marketing

The Director of Sales and Marketing (in conjunction with the Sales Team) conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves key performance objectives.Key ResponsibilitiesWork with the Area/Outbound Sales Offices and the General Manager to ensure understanding of sales strategy and effective implementation of this strategy for the HotelAssists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.Work with Executive team to create and implement a sales plan addressing revenue, customers’ needs and the marketAnalyze market information by using sales systems and implement strategy to achieve property's financial room and catering goalsAssist Revenue Management with completing accurate six period projectionsReview sales and catering guest satisfaction results to identify areas of improvementDirect and manage the forecasting process in conjunction with the Revenue Department to ensure accurate, timely and complete information.Compile and/or direct the preparation of Actively participate and complete the preparation of the annual Sales & Marketing plans, quarterly updates and the annual BudgetExecutes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/eventDevelop and manage relationships with key stakeholders, both internal and externalWorks collaboratively with off-property sales channels (e.g., OSO, ASO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicate.Attend customer events, trade shows and sales missions to maintain, build or develop key relationships with OSO/ASO Managers and customersHuman ResourcesResponsible for HR leadership of direct reports and their teams (recruitment and selection, performance management (Appraisal/PDP), associate development and motivation, counselling / disciplinary issues).Maintain and enhance the open-door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievancesEnsure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. i.e. AES, Success Matters, Probation reviews etc.Ensure that the administration of the 3-month/6 month review (where applicable) process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant partiesTalent Reviews are alive and active, and the target audience know why they are so importantEnsure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers positively encouragedControl the LTO in the operational departments in conjunction with the DHR to ensure that any areas of concern and monitored and rectified.Conduct regular coaching sessions with HOD’s to further develop both their technical and management skills.Manage the AES process for the operational departments ensure that the follow up meetings are done, and the staff members have timely feedback.Conduct interviews for all Supervisory and HOD positionsReview manning and re-recruitment of all positionsTalent Reviews are alive and active, and the target audience know why they are so importantEnsure one CSR event takes place every quarterEnsure that you dine in the Associate restaurant at least three times a week and provide DHR feedbackCommunicationTo conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.Conducted weekly documented 121’s with all direct reportsShare all relevant information with GM in weekly 121’sMonthly HOD MeetingWeekly Exec Com MeetingQuarterly all Hotel MeetingMonthly Business Review MeetingFinancePrepare the expenses budget in conjunction with HOD’sEnsure vacation, PH and lieu days are used to the needs of the businessReview with the DoF/DHR the payroll figures and challenge the HOD’s with regards to overspending and casual usageEnsure that the payroll is submitted to HR on the agreed dateManagementTrain and develop the team and provide support when requiredEnsure all direct reports have a PDP to achieve their goalsEnsure that effective communication flow is maintained at all timesActively participate in the community involvement projects and initiatives together with the hotel’s management teamMaintaining a business environment based on the Code of Conduct and Company Vision#J-18808-Ljbffr