Director of Residences - Sensoria

Dubai, United Arab Emirates | Posted on 02/25/2026Are You Ready fora Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive byDesign, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality andSetting the Gold Standard across the Industry.Join the FIVETribe - and Get Ready to Make Waves.The CandidateA Driven Self-Starter,you have Excellent Communication, Leadership and Organisational Skills. As anAstute Creative and Critical Thinker, you can Conceptualise and ImplementInnovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail EscapesYour Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership MakesYou a Highly Motivated Go-Getter.Your Outgoing andApproachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ andkey Stakeholders, ensuring that Their and Your Journey at FIVE is nothing shortof Sensational. Joining our Executive OfficeTeam as Director of Residences will Empower you todeliver Exceptional Experiences across our award-winning LifestyleDestinations. Jump on Board and Unlock your Potential in a Buzzing Environmentthat will take your Career to New Heights!What We’re Looking ForAbachelor’s degree in Hospitality Management, Business Administration, RealEstate, or a related field is preferred.A proventrack record of 6–8 years within a Luxury Residential, Branded Residence, orHigh-End Hospitality environment, leading Operations and delivering exceptionalResidential Experiences aligned with luxury brand standards.Recent or ongoing experience in asenior leadership role within Luxury Residences or a High-Volume HospitalityBrand is strongly preferred.Outstanding Organizational andExecutive Leadership skills, with the ability to inspire, mentor, and elevatecross-functional teams to consistently exceed expectations.Exceptionalcommunication and interpersonal skills, confidently engaging with Residents,Owners, Executive Leadership, Board Members, and key Stakeholders.AdvancedProblem-Solving capabilities with the agility to navigate complex operationalenvironments while maintaining premium service standards.Astrategic and proactive mindset, combined with meticulous attention to detail,ensuring seamless and refined Residential Operations.Strongstakeholder management skills, fostering trusted relationships with Owners,Residents, and Corporate Leadership.Visionaryand commercially astute thinking, taking full ownership of operationalperformance, brand positioning, and long-term Residential strategy.Demonstratedexpertise in driving Resident Satisfaction, Operational Excellence, andFinancial Performance, maintaining industry-leading benchmarks.Comprehensiveunderstanding of local regulatory requirements, property management standards,and compliance frameworks.Ahands-on leadership approach with a solution-driven, service-oriented mindset.Key ResponsibilitiesThe Director of Residences provides strategic leadership acrossall Residential Operations, ensuring the delivery of an elevated,seamless, and refined lifestyle experience.Oversees day-to-dayOperations across all Residential Departments, ensuring consistentadherence to luxury brand standards and exceptional Resident satisfaction.Develops and executes aforward-thinking Residential Strategy aligned with the organisation’soverall business vision and growth objectives.Leads the preparationand management of the annual Operating and Capital Budgets, ensuringfinancial prudence, profitability, and long-term asset value enhancement.Partners with Residents,Owners, Executive Leadership, and the Board to identify operationalenhancements and value-creation opportunities.Reviews financialperformance regularly, ensuring the Residences operate in line with budgetexpectations and established performance metrics.Establishes, refines,and enforces Operational Policies and Procedures to uphold the higheststandards of service delivery and compliance.Implements departmentalstrategies and measurable action plans to continually enhance the Residentexperience.Acts as the primarysenior contact for Residents and Owners, actively gathering feedback todrive continuous improvement initiatives.Prepares and executesannual action plans based on Resident Satisfaction data, operationalinsights, and performance analytics.Ensures full compliancewith company policies, governance frameworks, and regulatory requirements.Addresses Resident andOwner queries, concerns, and escalations with professionalism, discretion,and efficiency.Champions aResident-centric culture, fostering a calm, courteous, and service-drivenenvironment.Collaborates closelywith Department Heads to ensure operational alignment, serviceconsistency, and strategic execution.Sets clear objectivesand performance expectations for direct reports, holding leadership teamsaccountable for results.Oversees the fullResident Journey—from property handover through ongoing occupancy—ensuringservice excellence and a