Director of Government Services

Role OverviewWe are seeking a visionary and results-driven Director of Government Services to lead the transformation and enhancement of government service delivery. This leadership role is responsible for driving strategic initiatives, improving customer experience, and ensuring the delivery of high-quality, efficient, and innovative services across all channels.Key ResponsibilitiesLead the development and execution of strategic and operational plans for government services in alignment with National digital transformation agendas.Oversee the design, enhancement, and continuous improvement of services across digital and non-digital platforms.Drive excellence in customer experience by setting standards, policies, and performance frameworks.Monitor and evaluate service performance, ensuring KPIs are achieved and continuously improved.Conduct research, studies, and assessments to support service innovation and optimization.Manage and lead organizational units, fostering a high-performance culture and continuous learning environment.Build and maintain strategic partnerships with internal and external stakeholders.Oversee customer communication channels, ensuring effective handling of inquiries, complaints, and feedback within defined timelines.Lead change management initiatives to support transformation and service excellence.Ensure effective governance of departmental operations including planning, budgeting, and reporting.Qualifications & ExperienceBachelor’s, Master’s, or PhD in Business Administration or a related field.Minimum Years of Experience10+ years (Bachelor’s)7+ years (Master’s)4+ years (PhD)#J-18808-Ljbffr