Director- Elite Banking

Director- Elite Banking – First Abu Dhabi Bank (FAB)OverviewDirector- Elite Banking role at First Abu Dhabi Bank (FAB).ResponsibilitiesCustomer AcquisitionUnderstand the client’s requirements and assess, discuss and agree on a deal’s desirability in coordination with products and related partners to ensure business requirements.Develop account plans to follow up on identified business opportunities and provide regular updates related to pipeline and accounts development.Provide inputs to the Unit Head on customer needs and market trends to enable product enhancement and cater to customer needs.Relationship ManagementBuild and maintain effective relationships with customers and manage accounts under the guidance of the Unit Head to ensure business continuity and informed decisions about financial services.Act as main point of contact for all clients in the portfolio to ensure servicing and resolution of issues.Develop strong working relationships with product partners to contribute to cross-selling opportunities.Prepare and execute a call program to evaluate risks and maximise cross-sell opportunities in line with the portfolio and industry quality.Portfolio ManagementHold regular meetings with portfolio clients and maintain ongoing dialogue to discuss financial needs and introduce products/services to maximise revenues.Stay up-to-date on all services/products used by customers and coordinate across bank departments to address issues.Ensure regulatory, audit and compliance issues are in place and internal controls maintain high standards of operational efficiency and reduce losses.Internal CollaborationDevelop relationships and coordinate with other departments to meet client service expectations.Engage with stakeholders including Operations, Technology, Branches, Legal and Risk to deliver the expected client experience.Self-Management ResponsibilitiesDefine performance goals at the start of the year in discussion with the reporting manager and achieve them during the year.Identify training and development requirements and ensure they are arranged and attended.Strive to achieve high proficiency in the competencies and skills required for the role.Keep abreast of professional developments and ongoing education for professional growth.QualificationsMinimum of 5 years of relevant experience in retail customer relationship managementBachelor’s Degree in Business Administration, Finance and Banking or a related major field of studySCA certification (CISI Level 3) and UAE Rules & Regulations (Mandatory)Seniority levelNot ApplicableEmployment typeFull-timeJob functionFinance and SalesIndustriesBanking#J-18808-Ljbffr