Digital Engagement Strategist

At Horizontal Digital, we hold ourselves to one key belief: You're only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.ValuesLock arms We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.Show Hustle We're not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.Embrace change From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what's next.Elevate empathy We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.Never settle We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.But enough about us. Let's talk about you.As a Digital Engagement Strategist, you're equally comfortable operating at the strategic altitude and in the weeds of day-to-day delivery. You have a background in digital agencies and a track record of owning complex transformation programmes. You've likely worn hats such as Product Manager, Digital Strategist, Project Manager or Client Partner—and you understand what it means to guide a client while getting work over the line.You thrive on solving realbusiness problems, building trust with senior stakeholders, and collaborating closely with creative and technical teams. You bring a rare combination of strategic acumen, delivery discipline and commercial instinct—alongside a curiosity for AI and emerging tech. And you're energized by face‑to‑face interaction: spending time on‑site with the client, helping steer them through complexity.The role blends four things:Product Ownership: represent the product vision, shape roadmaps, and connect delivery to outcomesStrategic Growth: identify new needs, shape upcoming work, and ensure commercial alignmentClient Relationship Leadership: act as the strategic counterpart to our clients, ensuring executive alignment and engagementPre‑Sales & New Business Leadership: lead strategic pre‑sales engagements, shape early‑stage delivery, and help win the right type of work by aligning our product and partnership vision with client ambitionWhat you'll do:Act as the primary digital engagement lead across one or more strategic accounts—guiding clients through Discovery, Strategy, Design, Development and DeliveryProactively identify improvement opportunities on live platforms, ensuring our work evolves through a Continuous Improvement (CI) mindsetTranslate complex business needs into phased outcome‑led roadmaps that guide both near‑term delivery and long‑term transformationAct as the internal voice of the client and the external voice of the product — ensuring everything we deliver is connected to a clearly defined product vision, prioritised roadmap, and measurable business valueProvide clear strategic direction to delivery teams — partnering with Design, Tech, and Delivery Leads to ensure alignment on capacity, velocity, and value, while stepping back from day‑to‑day delivery managementSupport clients in shaping go‑to‑market (GTM) strategies, service propositions, or business design initiatives — particularly during Discovery or early‑phase engagementsHelp shape commercial models and prioritisation trade‑offs in partnership with clients — aligning budgets, ambition and investment phasing across multi‑stage programmesBuild credibility with senior stakeholders — offering a clear, structured point of view while flexing between corporate polish and startup hustleOperate as a connector across disciplines: delivery, strategy, design, content, data and technologyShape and steer multi‑disciplinary teams to deliver experience‑led digital transformation programmesLead workshops, stakeholder interviews and discovery engagements to uncover goals, pain points and opportunitiesWork with technologists and platform specialists to determine the best in class technical solutions to business problemsSupport proposal writing, scoping and pre‑sales activitiesMaintain an informed POV on AI, emerging tech, composable platforms and customer experience best practicesWho you are:You are a hybrid thinker and doer—someone with one foot in strategy, one in delivery. You're confident navigating complex client relationships, and you bring a sharp commercial lens to digital transformation programmes. You have an agency background with a history of time spent on‑site with clients and you know how to build trus