Desktop Support Engineer

Abu Dhabi, United Arab Emirates | Posted on 05/29/2025Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.Job DescriptionPreparation of Temporary LaptopsRe-image the temporary laptops to be used during this projectReach out to the end-users to explain the processConfirm with the end-users that all their data is saved in OneDriveDeliver and configure the temporary laptops for the end-users and allow for data synchronizationCollect the end-users’ laptops to start their imaging processRe‑imaging ProcessApply the approved Golden ImageUse the approved naming conventionLiaise with relevant security teams to ensure newly imaged devices are compliant as per the adopted policies and standardsEnsure newly imaged devices are successfully reporting to In‑TuneEnsure newly imaged devices are compliant as per Intune configured security policiesLiaise with the relevant patching team to ensure newly imaged devices have the latest OS and third‑party application patchesEnsure newly imaged devices have EndpointCentral agent and can be successfully managed by Endpoint CentralLiaise with the operation team to ensure newly imaged computer accounts are moved to the correct Active Directory OUsLiaise with the Operation team to do the necessary cleanup of the old computer accounts in AD and Endpoint Central as per the followed processLiaise with the Relevant Security team to do the necessary cleanup of the old computer accounts in Intune as per the followed processUpdate the asset management module with the new recordsUpdate the asset tags on the re‑imaged laptopsData Backup & RestorationCheck and ensure local data backup before re‑imaging for all endpointsLiaise with the end‑users to ensure their data is saved in OneDriveRestore end users’ data and verify accessibility post imagingPost Re‑Imaging ActivitiesFollow up with end‑users to confirm successful functionalityAddress any post‑reimaging technical issues in coordination with the Operation teamLiaise with the relevant team to share the Compliance report for the newly imaged devices on a weekly basisLiaise with the relevant team to share the Asset management report of the newly imaged devices on a weekly basisLiaise with the relevant team to share the Endpoint Central report of the newly imaged devices on a weekly basisLiaise with the relevant team to share the patching reports on a weekly basisSubmit a weekly progress report detailing the completion status and any challenges encountered#J-18808-Ljbffr