DESKTOP SUPPORT ENGINEER

Job SummaryWe are seeking a skilled Desktop Support Engineer with hands-on experience in Microsoft 365 administration, backup, and restore operations. The ideal candidate will provide end-user support, manage device configurations, and ensure data protection through effective backup and recovery strategies within the Microsoft 365 environment.Key ResponsibilitiesDesktop SupportProvide Level 1 & Level 2 technical support for desktops, laptops, printers, and mobile devices.Install, configure, and troubleshoot Windows OS and standard business applications.Manage user accounts, permissions, and access via Active Directory and Microsoft 365.Handle hardware and software issues, including system upgrades and patching.Support remote users using remote support tools.Microsoft 365 AdministrationAdminister Microsoft 365 services including Exchange Online, OneDrive, SharePoint, and Teams.Manage user provisioning, licensing, and access control.Troubleshoot email flow, mailbox access, and collaboration tool issues.Backup & Restore (Core Requirement)Implement and manage backup solutions for Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams).Perform data backup, restoration, and disaster recovery operations.Monitor backup jobs and ensure data integrity and compliance.Execute mailbox, file, and site-level restore requests.Work with third-party backup tools (e.g., Veeam, AvePoint, or similar).Develop and maintain backup policies, schedules, and documentation.Security & ComplianceEnsure endpoint security, antivirus updates, and patch compliance.Support basic security policies such as MFA, conditional access, and data protection.Assist with audits and compliance requirements related to data backup and recovery.Documentation & ReportingMaintain technical documentation, SOPs, and user guides.Track incidents and service requests using ITSM tools.Provide regular reports on backup status and support metrics.Required Skills & QualificationsBachelor's degree in IT, Computer Science, or related field.5 years of experience in desktop support and Microsoft 365 administration.Strong knowledge of:Windows 10/11 environmentsMicrosoft 365 (Exchange Online, OneDrive, SharePoint, Teams)Active Directory & Azure AD (Entra ID)Proven experience in Microsoft 365 backup and restore solutions.Experience with backup tools like Veeam Backup for Microsoft 365, AvePoint, or similar.Familiarity with endpoint management tools (Intune is a plus).Good understanding of networking basics (DNS, DHCP, VPN).Preferred QualificationsMicrosoft certifications (e.g., Modern Desktop Administrator, Microsoft 365 Certified).Experience with Microsoft Intune / Endpoint Manager.Knowledge of ITIL processes and service management tools.#J-18808-Ljbffr