Desktop Engineer L1/ L2

AlifCloud IT Consulting Pvt. Ltd. | Full timeDubai, United Arab Emirates | Posted on 03/12/2026We are looking for a Desktop Engineer to provide onsite end‑user support and ensure smooth day‑to‑day IT operations. The role involves supporting desktops, laptops, operating systems, and workplace IT tools while maintaining high service quality and user satisfaction.Key ResponsibilitiesProvide L2 desktop support for end users (onsite)Install, configure, and troubleshoot desktops, laptops, printers, and peripheralsSupport Windows OS, standard enterprise applications, and Office toolsHandle hardware and software issues, system errors, and performance problemsPerform OS installations, upgrades, and patchingUser account support (password resets, access issues, basic AD tasks)Manage IT assets, inventory, and device lifecycleCoordinate with network, security, and server teams when requiredDocument issues, solutions, and proceduresFollow ITIL processes for incident, request, and change managementSupport VIP users and business‑critical systems when requiredRequired SkillsStrong knowledge of Windows OS (Windows 10/11)Desktop & laptop hardware troubleshootingMS Office / Microsoft 365 supportBasic Active Directory (user accounts, group policies)Printer and peripheral supportRemote support toolsGood understanding of IT support processesGood to Have SkillsExperience with Intune, SCCM, or endpoint management toolsEndpoint security awarenessITIL certification (preferred, not mandatory)Experience & EducationExperience: 3–5 years in Desktop / IT Support roleEducation: Diploma / Bachelor’s degree in IT, Computer Science, or related fieldStrong troubleshooting and problem‑solving skillsExcellent communication and customer service attitudeAbility to work independently in an onsite environmentAttention to detail and documentationAbility to handle multiple issues simultaneouslyWhy Join This RoleHands‑on onsite role with direct business impactOpportunity to work in an enterprise IT environmentExposure to modern workplace tools and technologies#J-18808-Ljbffr