Deskside Support Technician (L2) EUC & DC UAE

WE’RE HIRING A DESKSIDE TECHNICIAN (L2) – EUC & DC!Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.Client in 190+ countries6000+ Engineers200+ Enterprise ClientsWe are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive / VIP staff.Key ResponsibilitiesProvide onsite and remote support for Windows 10 / 11, macOS, and mobile devices (iOS / Android)Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripheralsPerform IMAC (Install, Move, Add, Change) tasks, including hardware / software deployments and upgradesManage asset inventory, including tagging, tracking, and reportingSupport VIP users with prompt and professional serviceCollaborate with IT teams to escalate and resolve complex technical issuesDocument solutions in the ticket system, create knowledge base articles, and provide user training when necessaryTechnical Skills & Experience4+ years of hands-on EUC / Break-fix experience in desktop support or IT helpdesk rolesStrong knowledge of Windows OS (10 / 11), macOS, and Microsoft O365Experience with Microsoft Intune and Desktop Central for endpoint managementProficiency with Active Directory, remote support tools, and mobile device managementAbility to troubleshoot hardware (laptops, printers, AV systems) and software issuesFamiliarity with malware removal and basic network troubleshootingSoft Skills & CertificationsExcellent verbal and written communication skills in both English and ArabicExceptional customer service skills (VIP support experience preferred)Ability to work in a fast-paced corporate environmentA+ Certification, MCP, or ITIL (preferred but not required)Physical RequirementsAbility to lift / move equipment (up to 50 lbs)Willingness to travel between office locations if requiredBenefitsCompetitive salaryCollaborative and inclusive work cultureCareer growth opportunities in a global IT environmentJoin Our Team!If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support, we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.#J-18808-Ljbffr