Deskside Support Technician (L2) EUC & DC UAE

WE RE HIRING A DESKSIDE TECHNICIAN (L2) EUC & DC! Excis is a global IT support leader driven by innovation and collaboration. We re looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where you ll look forward to coming to work every day.Client in 190 countries6000 Engineers200 Enterprise ClientsWe are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing this role you will be responsible for troubleshooting hardware software and network issues while delivering exceptional service to employees including executive/VIP staff.Key Responsibilities:Provide onsite and remote support for Windows 10/11 macOS and mobile devices (iOS/Android)Diagnose and resolve issues related to O365 Active Directory printers video conferencing systems and peripheralsPerform IMAC (Install Move Add Change) tasks including hardware/software deployments and upgradesManage asset inventory including tagging tracking and reportingSupport VIP users with prompt and professional serviceCollaborate with IT teams to escalate and resolve complex technical issuesDocument solutions in the ticket system create knowledge base articles and provide user training when necessaryRequirementsTechnical Skills & Experience:4 years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk rolesStrong knowledge of Windows OS (10/11) macOS and Microsoft O365Experience with Microsoft Intune and Desktop Central for endpoint managementProficiency with Active Directory remote support tools and mobile device managementAbility to troubleshoot hardware (laptops printers AV systems) and software issuesFamiliarity with malware removal and basic network troubleshootingSoft Skills & Certifications:Excellent verbal and written communication skills in both English and ArabicExceptional customer service skills (VIP support experience preferred)Ability to work in a fast-paced corporate environmentA Certification MCP or ITIL (preferred but not required)Physical Requirements:Ability to lift/move equipment (up to 50 lbs)Willingness to travel between office locations if requiredBenefitsCompetitive salaryCollaborative and inclusive work cultureCareer growth opportunities in a global IT environmentJoin Our Team!If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact. Hands-on EUC support experience Expertise in Windows 10/11 and Microsoft O365 Proficiency with Microsoft Intune for device management Strong hardware and software troubleshooting skills Fluent communication in both English and Arabic Key Skills Change Management,API,ABAP,Facility Management,Games,Claims Employment Type : Full Time Experience: years Vacancy: 1